Photoshop ver. 23.4.2 will not run on Mac

Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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I am a Adobe subscriber who has been trying to run the latest online version of PS 23.4.2 which freezes upon opening while running Mac OS Monterey ver. 12.5.  I have tried everything including uninstalling all Adobe apps along with the Creative Cloud app, tried creating a new Administrator for the Mac, all of which did not correct the problem.  I am running on a Mac Studio M1 Max with 32 GB of RAM.  I reinstalled an older version of PS 23.2.0 and it works fine.  Please advise if this is a widespread problem with the latest versions of PS and if so when do you expect to correct.  [removed by moderator]

Thank you,

Mike Claudy

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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Hi. From what I've seen, this does not appear to be a widespread problem. I'm wondering if you may be running an old plugin that's locking your app up on load? My first suggestion would be to try this: https://photoshoptrainingchannel.com/tips/skip-loading-optional-and-third-party-plugins/

If it's still a problem, please try uninstalling - but using the Cleaner Tool (which will remove residual files in your library folder) https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Please note: we are not a "you". This is a user-to-user forum, and although Adobe personnel will occasionally pop in to help, we don't do any of the app development.


Adobe Community Expert / Adobe Certified Instructor

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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What from you say it seems like a "glitch" on the latest Photoshop on M1.

I'd sugest you stick to the previous version for now, which is working (I know this is not ideal but working).

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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