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Photoshop Versions 25.6 and 25.7 Encounter Critical Problems

Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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Issue:

A critical bug has been identified in Photoshop versions 25.6 and 25.7. When following these steps:

  1. Open an image.
  2. Create a new layer.
  3. Add a layer mask (reveal) to the topmost layer.
  4. Use a black brush to paint on the mask.
  5. Press "Ctrl+Z" to undo the brush strokes.

Photoshop will crash with a high probability.

Temporary Workaround:

  1. Open Task Manager.
  2. Locate and expand the "Adobe Photoshop 2024" process.
  3. Identify and forcefully terminate all instances of "Microsoft Edge WebView2".
  4. Photoshop should temporarily recover, allowing you to save your workChinKai30760823uoha_2-1714187872243.png

     

Limitations:

  • Further actions in Photoshop may still trigger a crash.
  • Photoshop version 25.5.1 does not exhibit this issue.
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Adobe
Community Expert ,
Apr 27, 2024 Apr 27, 2024

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@Chin Kai30760823uoha I just followed your steps, and I'm not able to reproduce the issue you described, have you tried manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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Community Beginner ,
Apr 30, 2024 Apr 30, 2024

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Photoshop version 25.7 crashes even after reset

The following computer configuration crashes when using Photoshop version 25.7:

CPU type: AMD Ryzen 5 7500F
Motherboard name: Gigabyte B650M Aorus Elite
System memory: ADATA XPG Lancer DDR5 6000 32GBx2

 

I tested Photoshop 25.7 on another computer several times and did not encounter any crashes. The configuration of that computer is as follows:

CPU type: Intel Core i3-10105
Motherboard name: Asus Prime B560M-K
System memory: 16G DDR4 SDRAM x2

 

Is it possible that the latest version of Photoshop only crashes on AMD platforms?

Please let me know if you have any other questions.

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Community Beginner ,
Apr 30, 2024 Apr 30, 2024

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Additional information:

The graphics card on the AMD platform is an NVIDIA GeForce RTX 3060 (12 GB).
The graphics card on the Intel platform is an NVIDIA GeForce GTX 1080 (8 GB).
The driver version for both graphics cards is 552.22.

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LEGEND ,
Apr 30, 2024 Apr 30, 2024

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There have been reports of issues with AMD processors recently. Microsoft Edge WebView2 has nothing to do with image processing, its used in places like the home screen to render HTML views.

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