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Photoshop will shut down as I try to print

Community Beginner ,
Jun 06, 2018 Jun 06, 2018

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Photoshop (CC version 19.1.4) will stop instantly when I try to print. The printer is the Epson Et-2650. I installed it a couple of times again. The printer works well with other programs. Can anybody help what to do?

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correct answers 2 Correct answers

Community Beginner , Jun 18, 2018 Jun 18, 2018

Hey I had the same problem.  I found this on an Adobe forum and it worked for me.

I would save my custom keyboard commands and macros first.

Found the solution.

The crash is due to a corrupted preferences file in Photoshop.

You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.

This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes

...

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New Here , Dec 09, 2020 Dec 09, 2020

I realized that I had my printer, Epson XP-225, installed twice on my Windows 10 system. That is once installed through Windows system itself and once with a software from Epson. After I uninstalled one of them (the Epson software one) Photoshop started printing again without crashing. Just thought I might share that with you all in case it helps someone.

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New Here ,
Jul 08, 2021 Jul 08, 2021

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Resetting preferences via this "Reset Preferences on Quit" option worked for us as well. Although we also found and removed a "duplicate" printer prior to resetting preferences, so either one or both of these actions resolved this issue for us. 

 

Adobe - please work on providing better error handling and/or error messages. If a duplicate printer is identified, then warn upon launching the application or the print dialog. If preferences are corrupt, then warn upon launch or exit as well. 

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Thank you for suggesting to click on the box " Rest Preferenceas on Quit".

 

It worked perfectly and Photoshop no longer shuts down when I try to print a PDF.

 

Thank you again and wishing you only the best.

 

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New Here ,
Jan 02, 2022 Jan 02, 2022

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this worked. thanks so much.

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New Here ,
Apr 10, 2022 Apr 10, 2022

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Thanks for this, I was previously recreating every document.

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Community Beginner ,
Jul 03, 2022 Jul 03, 2022

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be ready to lose all of your custom settings, including custom paper sizes.  I regret doing this.

 

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Community Expert ,
7 hours ago 7 hours ago

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Here are some more comprehensive instructions on resetting: 

 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this may be useful to anyone having such issues

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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New Here ,
6 hours ago 6 hours ago

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Thank you for these manual steps, but what would be even more helpful is for Adobe to actually determine the root cause of this preference corruption and resolve the root cause, rather than forcing users to reset (and lose) all of their carefully curated preferences. 

 

Also I would like to receommend that perhaps custom preferences need to be divided up into multiple individual files, for example, windows, printing, custom presets, brushes, actions, etc. so that users can backup and restore individual sets of preferences, instead of resetting internal preferences and losing everything

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New Here ,
Jul 22, 2021 Jul 22, 2021

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For anyone experiencing this in 2021: Windows users have been advised to shut down the print spooler service because of a malware threat. If you've done this, Photoshop Elements will shut down shortly after selecting the Print option from the File menu. It pauses a few seconds, never opens the Print dialog, then the program closes. Re-enabling the Windows print spooler service resolves the problem.

Ref. https://www.techspot.com/news/90459-disable-windows-print-spooler-or-you-could-hacked.html

 

 

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New Here ,
Feb 25, 2022 Feb 25, 2022

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With the latest update with Windows 11 and Photoshop 2022, I had the same thing happen it me.  The C/A/S option didn't work, so I went into the general preferences window and selected "reset preferences upon exit" and closed out PS and reopened it.  Worked like a charm. 

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Thanks. This worked for me on epson et-3850.

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Community Expert ,
Apr 11, 2022 Apr 11, 2022

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More on resetting Photoshop preferences

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files. https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

 

 

N one that on Mac, preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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Here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

 

  • - - - - - - -

If that doesn’t help -

Here’s some troubleshoting advice:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

 

 

Before you reset your preferences, in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

 

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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I am having a similar problem with my Windows 10 OS and an Epson P800 printer. Two problems been happening intermittently for a couple of years:

1) Photoshop crashes the instant I try to Print.

2) I set up an image to print in a precise position on the page, and the print preview shows it in the correct position, but when it prints, it moves randomly about 1/2" so it's often falling off the page or printing on top of an adjacent image.

 

I have tried multiple times re-setting Photoshop Preferences (a hugely annoying and time-consuming task to put all my preferences back the way I like them) and that usually works for a while, but then suddenly stops working.

 

I have uninstalled and reinstalled both Photoshop and my printer driver multiple times and update them regularly. In fact, when my whole system crashed a couple of months ago I had a completely new install of Windows 10 and ALL my software (sigh!). I assumed this would solve the problem. But yesterday Photoshop crashed when I tried to print, and even after resetting preferences (SEVERAL TIMES!) my prints are intermittently printing in the wrong place on the page today.

 

I can't begin to tell you how frustrated I am! It is a monumental waste of time and paper! PLEASE can somebody come up with a fix for this problem.

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New Here ,
Aug 11, 2022 Aug 11, 2022

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If the problem of PhotoShop crashing when "print" is clicked, it could mean the problem is with the document, unless of course, it crashes with all documents.  I was able to recreate what I wanted to print in a new file.  All went well. I didn't know how to fix the file.

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Community Beginner ,
Aug 12, 2022 Aug 12, 2022

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Thanks for the suggestion, but the problem happens randomly with different photographs I'm trying to print. Sometimes the same photo will print just fine; at other times Photoshop crashes. So I don't think it's the file itself that is corrupted. Also, I will often work for hours (days!) on fine-tuning a photograph. I shouldn't have to start from scratch and re-create it because of a Photoshop crash.

 

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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Just in case a little expansion helps anyone with print issues who is seeing this post:

Here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

 

  • - - - - - - -

If that doesn’t help -

Here’s some troubleshooting advice:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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New Here ,
Jan 03, 2023 Jan 03, 2023

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I was having the same problem that started when I installed an Epson desktop all-in-one printer.  The plotter that I use to print PS files is also an Epson.  I uninstalled the desktop Epson and PS stopped crashing when I hit print.  Not sure how to fix the conflict, but it is more important for my business flow that the Epson plotter works.  Probably will just get a different brand all-in-one desktop printer. 

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New Here ,
Jan 08, 2023 Jan 08, 2023

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Thanks Bjorn,  Recreating Perferences worked!  I had not experienced this before, but I see it seems to be an ongoing issue.

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