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Photoshop won't create a new file

Community Beginner ,
Dec 03, 2016 Dec 03, 2016

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Hello,

So I recently got creative cloud and have only used photoshop a handful of times to create an animated gif. When I recently tried to open up photoshop this is all I 

could see -

Screen Shot 2016-12-04 at 01.19.52.png

When I went file -> New ->

Screen Shot 2016-12-04 at 01.20.20.png

I'm scared to mess around and I have tried restarting it entirely.

(Also,  can open previously saved projects).

If it helps I'm on a MacBook Pro, running OS X 10.11.6

Much appreciated if anyone could help me here, I'm an adobe n00b.

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Community Beginner ,
Dec 04, 2016 Dec 04, 2016

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I uninstalled and reinstalled photoshop, after opening it I got this message

Screen Shot 2016-12-04 at 14.30.23.png

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Community Expert ,
Dec 04, 2016 Dec 04, 2016

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I'm not sure what's happening but no doubt someone will chime in with a suggestion.

In the meantime, I suggest you get some training, it will pay off in the long run. There are lots of books and online video training such as:

Photoshop CC 2017 Essential Training: The Basics

(You can get a 10-day free trial.)

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Community Beginner ,
Dec 05, 2016 Dec 05, 2016

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Ah thanks, I will give that ago when its working normally again.

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Community Expert ,
Dec 04, 2016 Dec 04, 2016

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Looks like you are having display issues. Try resetting your preferences. In your application preferences, turn off use graphics processor and see if it helps.

2016-12-04_17-00-51.jpeg

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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Community Beginner ,
Dec 05, 2016 Dec 05, 2016

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I checked my preferences and Use graphics processor was already unticked, and the description box said it detected a problem with the display driver again.

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Community Expert ,
Dec 05, 2016 Dec 05, 2016

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That is all I got for ya, maybe someone else knows more. I'm having issues with a second monitor, but luckily, not effecting my Adobe apps.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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