Photoshop won't load properly

[chrisr35605503]

Hi All,

Appreciate any help i can get at the moment.

I am having alot of trouble with photoshop in the recent weeks. (since just before the Amazon AWS went down)

I am not sure if its an update on windows (Could be but i have since uninstalled all updates over the last 2 months and it had no effect)

It only lets me open Photoshop when i restart windows explorer once my computer is loaded up.

I have tried uninstalling and installing every version of photoshop and even to the extent of creative cloud, lightroom etc.   

I have no problems loading lightroom but PS sometimes takes 20 odd goes before it gets past the "Memory bit", Once it says its loading brushes i start celebrating.

It started to happen just before the amazon AWS feature so was unsure if it was related to a windows update but as I said I have uninstalled all recent updates, uninstalled PS, Lightroom etc then tried from scratch.

The only thing i havn't done and im scared todo due to loosing soo much data is rebuilding windows and my PC.

Anyhelp would be much appreciated.

(I will note but unrelated to this Ive recently started playing ARC raiders and it seems to happen when trying to book that up to, so would suggest to me its a windows problem)

Best Regards,

Chris

[Ged_Traynor]

@chrisr35605503 what exact version of Photoshop are you using, there was a similar issue in version 26.11, a workaround was to disable GPU compositing in the Photoshop preferences, this issue has since been fixed in version 27.0

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-26-11-freeze-at-launch-on-readin...

[chrisr35605503]

Hi Ged_Traynor,

I am currently running 26.11 but have tried 27.0 and a few of the other 26.XX versions. All seemed to have the same problem (Even the 27.0 version)

Best Regards,

Chris

[Ged_Traynor · Accepted solution]

@chrisr35605503 did you try disabling GPU compositing and restarting Photoshop

If that doesn't help, try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html