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Photoshop won't open any files

New Here ,
Nov 01, 2022 Nov 01, 2022

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Photoshop won't open any files. Can anyone help please?

 

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macOS

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Ok, not much info we can go on except MacOS.

Try File > Open and navigate to the file you want, it should open, if not, what error message do you get?

 

As a starting point reset the Photoshop preferences. 

Quit Photoshop

Hold down the following keyboard shortcut and start Photoshop:

  • macOS: command + option + shift

When Photoshop opens a dialog is shown that asks "Delete the Adobe Photoshop Settings file?"

Click on Yes

 

 

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Hi there's not much more to say I'm running Monterey on my M1 16 inch macbook and playing money for software that doesn't work since the update.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Hi, sorry to hear that please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

 

Did you get any error message? did you give Ps the necessary permissions?

Did you try installing a previous version?  https://helpx.adobe.com/download-install/using/install-previous-version.html

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New Here ,
Nov 02, 2022 Nov 02, 2022

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High there. Reinstalling the previous has worked.
I tried reinstalled the new version and exactly the same. I couldn't access the 'Help' as along that bar was active and there was no error message.
Thanks for your help.

 

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New Here ,
Nov 02, 2022 Nov 02, 2022

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right on due date when im editing Back to back from light room to photo shop  now with the new update wont work.

when i right click my light room image and send to open in photo shop  image dose not open  panic  i need a solution asap 

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Check this: Apple changed the security requirements in MacOS Monterey and later. This is a big issue with Lightroom Classic, but can also affect Photoshop. Go to MacOS 'System Settings - Security & Privacy' and add Lightroom Classic and Photoshop to "Full Disk Access". Click on the lock icon to unlock the settings, then click on the plus icon to add Lightroom Classic and/or Photoshop if it isn't already listed. If it is listed, then just enable the checkbox. See also Quick Tips: How to give Full Disk Access to Lightroom Classic on macOS

 

-- Johan W. Elzenga

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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LATEST

Such issues are often fixed by a reset

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

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