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Photoshop won't open images in Windows 10 -Permissions? Compatibility? Administrator?

New Here ,
May 14, 2023 May 14, 2023

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Version 24.4.1 
I didn't update anything manually but something may have changed with an auto-update.
PS opens.
I cannot import an image using Open.
I cannot drag and drop an image.
Occasionally I can right-click and 'Open With'.
Camera Raw doesn't open from Filters. 
I set run as administrator and restarted. 
I uninstalled and reinstalled no change. 
I tried other options and still get "do you want to allow this app to make changes to your device" 
Any help is appreciated. 

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Adobe
Community Expert ,
May 14, 2023 May 14, 2023

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I am curious can you meet system requirements https://helpx.adobe.com/photoshop/system-requirements.html

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New Here ,
May 15, 2023 May 15, 2023

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Thank you for assisting. Yes, I meet system requirement. I have been using it a while and logged in to this challenge only this weekend. I suspect somethign auto-updated and changed some permissions somewhere. 

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Community Expert ,
May 15, 2023 May 15, 2023

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Do you logged in to your system as an Admintrator or an user with Admin rights?

 

Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Migrate presets, actions, and settings (adobe.com)

 

Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop.

Check the option in Preferences > Technology Previews > Older GPU mode (Pre 2016) if you have older graphics card. Restart Photoshop for changes to take effect.

 

...

I uninstalled and reinstalled no change.

...

By @njstevenson

 

Do you have done a clean installation? If no, I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

If this all doesn't help ypu can try to create a new local Admin account and try Photoshop with this account.

Adobe troubleshooting: Creating an admin account in Windows  

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.3.1 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
May 15, 2023 May 15, 2023

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Thank you, this is very helpful. I did remove all PS and Creative Cloud with preferences and plugins... but will try again. 

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New Here ,
May 15, 2023 May 15, 2023

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Steps I've taken while logged in as Administrator:  
Uninstalled Photoshop and Creative Cloud removing preferences and plugins. 
Reinstalled CC and PS 
Unchecked Graphics Processor and relaunched Photoshop 
Although Microsoft says it won't auto-update I feel as though my system updated to 11 Home without prompting, could that cause an issue? 

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Community Expert ,
May 15, 2023 May 15, 2023

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Very strange. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread

 

quote

...

Although Microsoft says it won't auto-update I feel as though my system updated to 11 Home without prompting, could that cause an issue? 


By @njstevenson

 

As far as I know there's no automatic update from Windows 10 to Windows 11. 

But, all recent CC apps are compatible with Windows 11

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.3.1 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Expert ,
May 23, 2023 May 23, 2023

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LATEST

Adobe has announced the release of Photoshop 24.5. This update includes the fix for this issue.

To install Photoshop to 24.5, click on "Update" in the Creative Cloud Desktop app next to Photoshop. Update apps to the latest release of Adobe Creative Cloud

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.3.1 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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