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Photoshop wont load

Community Beginner ,
May 21, 2023 May 21, 2023

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I have uninstalled and reinstalled PS multiple times, also creative cloud. I have updated Ventura to the current version. When pressed, Photoshop icon bobs up & down, screan graphic appears and then disapears.

I have also uninstalled LRC, Adobe Bridge & LR the reinstalled them all via Creative Cloud. Nothing seems to work to activate Photoshop. Any suggestions, non techie, please. Thank you 

Thank you for all the help you have provided
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Community Expert ,
May 21, 2023 May 21, 2023

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@Photodojo 

 

Can you check to see if it's the icon in your Dock that is not working? It may be looking for the previous version and not finding it. Try to launch Photoshop 2023 from Spotlight or the Applications folder. Does that work?

 

Jane

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Community Beginner ,
May 21, 2023 May 21, 2023

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Yes tried all those, launch pad, icon, cloud………….

 

[email removed as per forum guidelines]

 

Thank you for all the help you have provided

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Community Beginner ,
May 22, 2023 May 22, 2023

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I have tried all the suggested actions. Photoshop refuses to load

Thank you for all the help you have provided

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Community Expert ,
May 22, 2023 May 22, 2023

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Hi @Photodojo try using the Creative Cloud Cleaner tool to uninstall all Adobe software then reinstall the CC desktop app and install PS.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Offhand - what version Mac are you running and how much free HD space do you have on your main HD?

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Community Beginner ,
May 22, 2023 May 22, 2023

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Hi, I downloaded CC Cleaner, went through the procedures, all cleaned.

Downloaded Creative cloud, PS, LRC, LR & Bridge.

Everything works except Photoshop.

Thank you, The process was less painless than I thought but still no joy.

Thank you for all the help you have provided

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Community Expert ,
May 22, 2023 May 22, 2023

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@Photodojo since we cant open Photoshop - we'll have to go through this manually. What do you have for:

OS version

RAM (total)

HD space available C: drive

Graphics card(s) include all if more than one and VRAM and driver age.

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Community Beginner ,
May 22, 2023 May 22, 2023

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H Kevin, I will nrrd to get back to you with information.

I’m off on holiday soon, I will be back Friday night.
<removed email from reply>

Thank you for all the help you have provided

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Community Beginner ,
May 27, 2023 May 27, 2023

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I have the latest ventura os

I have 64 Gb ram

I have a 2017 iMac 5K running with pre installed graphics 

I have 1Tb on root disk

Photoshop has been working flawlessly for over 2 years on this machine.

I've used CC cleaner twice but I admit to getting confused on the activity monior section.

Hope this helps, thanks

Thank you for all the help you have provided

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Community Beginner ,
May 29, 2023 May 29, 2023

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3.5 Ghz Quad core intel i5

Radeon Pro 575 4Gb

64 Gb 2400 Mhz DDR4

SSD Boot  800Gb free

Ventura 13.4

Sorrey its taken so long to get back to you.

Thank you for all the help you have provided

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Community Beginner ,
May 30, 2023 May 30, 2023

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I'm running an

iMac 3.5 Ghz Quad core intel i5

Radeon 575 4Gb

64 Gb Ram 2400Mhz DDR4

SSD Boot   1Tb free

Ventura 13.4

I have Creatve cloud installed with PS Lr Lrc Br running (have been for 2 years)

For some reason Photoshop will not run.

I have used Creative cloud cleaner, uninstalled & re-installed PS

I reloaded Ventura......nothing brings Photoshop to life, The icon bobs up & down, the splash screen apears then disapears. No photoshop. Can anybody help ?

Thank you for all the help you have provided

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Community Expert ,
May 30, 2023 May 30, 2023

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Hi @Photodojo are you running a 2017 iMac?

Try resetting your Photoshop preferences manually.

Note: Reinstalling does not automatically reset them so you could be installing over bad preference files:
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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Community Beginner ,
May 30, 2023 May 30, 2023

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Yes 2017 iMac

Preferences did not work.

I had Adobe working on my problem remotely today, for just over an hour.

They could not fix my problem. They are coming back Thursday, hopefully with more success.

Thank you for all your help.

Thank you for all the help you have provided

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Community Expert ,
May 30, 2023 May 30, 2023

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Hi Alan,

Are you able to install previous versions without issue?

If so, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

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Community Expert ,
May 30, 2023 May 30, 2023

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Hi @Photodojo I noticed you had two identical posts running. I've merged them here. Please refrain from making multiple posts for the same issue.

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Community Beginner ,
May 30, 2023 May 30, 2023

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I watched Adobe remote operator install a previous photoshop.

No joy. As I said they are coming back Thursday to try again.

 

 

Thank you for all the help you have provided

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Community Expert ,
May 30, 2023 May 30, 2023

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removed misinformation

 

 

 

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Community Expert ,
May 30, 2023 May 30, 2023

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Hi @jane-e he's not asking for 2017 Photoshop - he has a 2017 iMac computer.

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Community Beginner ,
May 30, 2023 May 30, 2023

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AdobeCare…………

Contact via Adobe site (signed in)
<Removed email>

Thank you for all the help you have provided

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Community Expert ,
May 30, 2023 May 30, 2023

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@Photodojo be careful with your replies - its adding your personal email address to the signature. I've removed them for safety.

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