photoshop

New Here ,
Aug 31, 2022 Aug 31, 2022

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Hello, I briefly bought Photoshop and paid 25 euros and a few cents. I thought it was the full amount, but it turned out that it was a one-time payment and I was charged again in August. I want to cancel. that the amount will not be reduced even in the month of September

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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You can't buy Photoshop - it is subscription only. (Photoshop Elements can be bought).

 

The terms of cancellation vary by the subscription you took out. Photoshop can be bought monthly, but some plans are paid monthly but are for a 12 month term and there are cancellation charges for leaving before that term is complete.

 

This is a user forum, answered by volunteers, and we cannot help with individual account queries so you will need to check your own account, or contact Adobe directly. Don't respond to anyone here (or by private message) asking for account details. Scammers are known to do that by posing as employees.

 

Dave

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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Please take a look here: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

and here: 

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

 

 

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

 

You may also be able to contact Adobe by phone: 
https://helpx.adobe.com/contact/phone.html 

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