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Please help me: Can't create new file

New Here ,
Jul 22, 2022 Jul 22, 2022

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Hello, I am a content creator and I make thumbnails in Adobe Photoshop, today when I wanted to make one, I can not create a project, when I click "creat" it just sends me back to the home page of the app, and if I leave it and go to the place where I can make the thumbnail or change it, it's just a blank space. 

Coinpit25353210mauh_0-1658500176308.png

 

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Community Expert ,
Jul 22, 2022 Jul 22, 2022

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What happens when you go to menu File >New ?

Dave

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New Here ,
Jul 22, 2022 Jul 22, 2022

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It takes me to the "New Document" menu, but when I click create on any format, it takes me back to the home screen.

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Community Expert ,
Jul 22, 2022 Jul 22, 2022

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When something like that happens and cannot be stopped, I would reset preferences which will restore Photoshop's to its default state. You can do that in Preferences > General and click reset Preferences on Quit. Then click OK and close and restart Photoshop.

 

Dave

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New Here ,
Jul 22, 2022 Jul 22, 2022

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I'm sorry but it doesn't seem to work, I can record a video and show you if you want to.

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New Here ,
Jul 22, 2022 Jul 22, 2022

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This is a video showing what happens when I want to make a project: Video 

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Mentor ,
Jul 22, 2022 Jul 22, 2022

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Instead of creating a new project, why not open an existing thumbnail and renaming it?

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New Here ,
Jul 22, 2022 Jul 22, 2022

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tried it and it doesn't work either

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi @Coinpit, sorry to see this.  It might be best to unintall and reinstall a fresh copy of Ps:

 

Close Photoshop
Restart the computer
Use the Adobe Creative Cloud App to uninstall Photoshop
Restart the computer
Install Photoshop via the Creative Cloud App without launching any other programs.
Restart the computer
LaunchPhotoshop
Wait 5 minutes... are you able to create a new document or open an existing one now?

 

Thank you,

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