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Can you open Photoshop and go to Help > System info and click on the 'Copy' button. Then paste the info here.
Dave
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Hi @ericka5E7C, sorry to see this. Here is the plugin help document that should be able to help.
https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html
If not, please let us know so we can see what other things to try.
Thank you,