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1

Pointer blinking [Shotgrid plugin]

New Here ,
Feb 12, 2023 Feb 12, 2023

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Hi!for my job i had to install Shotgrid plugin for PS but when I did it, SG opened PS but when it started, the extention didn't showed up, and now what it happens is that my pointer starts blinking anytime I open PS.


I uninstalled SG (and PS too, trying to install older versions to see if that solve the pointer thing but it didn't) and now I don't have the resource I need for my job and also I can't use PS corrctly 😞

 

I use Windows 10.

Right now I have the more recent PS version installed 24.1.1

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Cross-app workflows , Windows

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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@daniellblack 

 

Try Shotgrid support — I found this link. There is a "contact support" button at the bottom.

https://knowledge.autodesk.com/support/shotgrid?sort=score

 

It also says versions 2019 to 2022 are supported. You can install and use more than one version of Photoshop.

Supported Application Versions

This item has been tested and is known to be working on the following application versions:

2019 — 2022

Please note that it is perfectly possible, even likely, that it will work with more recent releases, however it has not yet been formally tested with these versions.

 

 

I don't use this plug-in, but I hope this helps.

 

Jane

 

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New Here ,
Feb 13, 2023 Feb 13, 2023

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Thanks! I'll write to them 😄

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