Power went out and this is what I get on "auto save"

[marcynorwood]

This is completely unacceptable. The issues with the Adobe Programs (specifically Photoshop) has cost me days of work and has put me behind on other projects. I was working on this file today, the power went out, and instead of saving the layered file like it should, it saved it like this in a corrupted flattened file (see screenshot). This project is due today and now I'm going to have to go in and completely recreate this ad. I'm about to throw my hands up with this disaster of a program. I am beyond pissed... calling Adobe to ask for my money back until they get this crap fixed. Anyone have any ideas on how to recover my file?

[Guest]

Hi

You could try this https://www.psd.repair/#/

Do you not keep backup copies of your important files for situations like this, I have never trusted Photoshop auto recovery and never had the need for it thankfully, I backup all my important files and then I backup the backup.

You could also try opening the PSD in GIMP sometimes that can open corrupted PSD's

[marcynorwood]

Thanks for your reply. Yes, I backed it up and saved right before the power went out. Was still putting some finishing touches on it when this happened. I always manually save my work because of issues with the new versions of Photoshop. But apparently, even this doesn't work.

[D Fosse]

This is why I have a UPS (uninterrupted power supply). It keeps the whole system running for about 40 minutes in a power outage. At $150-180 it's an essential investment:

https://www.bhphotovideo.com/c/product/1322673-REG/apc_back_ups_pro_bx1350m.html 

[marcynorwood]

Thanks. I will now look into getting one. However, the issue is Adobe products not working as they should, not whether I should or shouldn't go purchase an uninterrupted power supply. I should not have to worry about my files being corrupted and not saving correctly. We never had this problem before with older versions. Each new version only gets worse with multiple issues that aren't really getting resolved. 

[D Fosse]

OK, I'm not going to argue. But the explanation is that both computer systems and software are getting more and more complex. Interactions between the two are getting more complex by orders of magnitude.

We can now manage files at a sheer size and complexity level that would have sent your old Windows xp/Photoshop CS3 system to its knees in an instant. It wouldn't have been possible.

A lot of the current functionality, that people rely on every day, is now executed in the GPU, relying on a faultlessly functioning driver to work properly.

It's a miracle it works as well as it does. Remember, even if you experience a bad incident, most of us don't. And some of us don't because we take precautions. Frequent saving and up-to-date backups for instance.

You can't really expect Photoshop to anticipate a power loss. Let's be realistic. Sht happens. Be prepared.

[marcynorwood]

I understand what you are saying and agree to an extent. The thing I was disturbed about is that I saved my document (to my OneDrive) just a few minutes before the power went out. Although it was still open in my PS, I can't understand why this saved file got corrupted. Very strange. Most of us that use these programs are graphic designers, not tech experts so we just don't know.

I will be purchasing a battery backup today and looked at the one you recommended. I also found this one

https://www.amazon.com/dp/B000FBK3QK/?tag=19gh-20

and wanted to get your opinion on which one of the 2 is better. I want to make sure I have enough time to get documents saved (sometimes I have several open) and the program shut down before the battery runs out, and I want the best "bang" for the buck. 

BTW, I appreciate your input. So thank you.

[War Unicorn]

Certainly can't go wrong with either. Just remember to take into account what you want to give emergency power and what you just want to give surge protection. (e.g., Just your monitor and computer for battery; rest on surge.)

Also take into account your total wattage of what you want to give battery backup. Both UPSs give 900W and 810W respectively. Your average system doesn't *quite* draw that much in any given instance. You'll have more than enough time to save documents and shut down in any case.

[jane-e]

"wanted to get your opinion on which one of the 2 is better"

All of my backup batteries have been APC and they have all been purchased from B&H Photo. They are closed today for the Sabbath, but the online ordering works. I know because I tried to call them this morning.

~ Jane

[marcynorwood]

jane-e: Thanks! I just ordered an APC battery backup. Looks like they are the most reliable.

[War Unicorn]

Was about to mention this, but D already did.  🙂

(You might not even need one that big; just one that covers your system and monitor so you can save and shut down right away. Just have to calculate what the two use and decide from there.)

[josephlavine]

I am sorry you ran into this issue. The Auto Save feature does not save over the original file but instead creates a new file with Recovered added to the name. Do you by chance have another file saved with this added?

As others have mentioned, a battery backup adds peace of mind.

Warmly/j

[marcynorwood]

josephlavine: I manually saved/uploaded the file to my OneDrive online account. So I'm not sure why the file was corrupted when the power went out. I did have the PSD file still open in my Photoshop after I manually saved it (just 5 minutes before) when the power went out. When I reopened my Photoshop, the "recovered" file was there but it was flattened and it had the black and white "fuzz" on a black background with a big red band at the top. The document was not flattened prior to the power going out. I then went to my OneDrive and tried to open the original previously saved file, but when I opened it, it was also flattened and had the black BG with the red band at the top. I have no idea how this could have happened.

But on another note...I just ordered an APC battery backup so this won't happen again 🙂

[Amjad Habash]

I have the same problem
If I can solve your problem help me, please

[Amjad Habash]

I have the same problem
If you can solve your problem help me, please

[essig-peppard]

Same thing just happened to me, years later. Not only had I just saved prior to the power outage (a few minutes prior so the save process was completed), it wrote over that save file with compressed static just like the OP. It also removed all "previous versions" in the file manager. 

I don't rely on "restored" files to save me after an outage, but I do want my own manual saves to.. you know.. be saved.