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Printing from Photoshop 26.9.0 using macOS Sequoia 15.7.1 to Canon Printer PIXMA TR8620

Community Beginner ,
Oct 13, 2025 Oct 13, 2025

I am unable to print at all it seems there is no communication between the printer and Photoshop. I do not understand I have updated driver etc... Please HELP. Thank you

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Enthusiast ,
Oct 13, 2025 Oct 13, 2025

Carol, I think my problem with my all-in-one Epson printer is similar to yours and has the same easy solution! About every other time I print (not often; once/week), the printer is not found. Nor can I use Epson's scanner app (scanner function MIA).

Quick and dirty fix: press the spacebar while clicking the Print button. It apparently clears out the cobwebs.

 

Larry
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Community Beginner ,
Oct 13, 2025 Oct 13, 2025

Thank you for your quick reply it works only from the wrong paper tray with the wrong paper size . It is not working from the top tray where I have the correct size of paper. Do you have another little trick. Thanks a million.

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Enthusiast ,
Oct 14, 2025 Oct 14, 2025

Good idea for you to download the manual if you don't have it already.

I'm looking for instructions on selecting the desired tray.

...

Ok, take a look at page 209 of the TR8600Series Online manual; here is the marked-up diagram (by Canon):

LAMY2017_0-1760493587706.png

It's on you, the printer operator, to select feed from and Media Type. It looks to me that the defaults are 'Auto Select,' which I take to mean you have to place the proper media in the right tray. But the fields can be clicked to see what other selections are available, in case you have placed papers differently from the manual's definition.

 

Larry
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Community Expert ,
Oct 20, 2025 Oct 20, 2025

@LAMY2017 @Carol RH This may help I hope, sure its about Epson but it will aply to Canon also, I'm sure  you can interpret it for your driver SW:

Epson / Mac: Add printer, AirPrint issue, here are some notes about Apple’s built in (default) Gimp Print / Gutenprint based printer drivers.

Best avoided.  It can print quite differently from the manufacturer's own driver software. 

 

Does the print driver look different? some options have changed?

Are media names the same as previous drivers you've used, e.g.. is 'Premium Luster Photo Paper' mentioned or are the media types just simplified names like matte or gloss? 

 

You'll be aware, I'm sure, that the selected media name in the driver must match the selection made when printing ICC profiling patches, (so the ICC profile and media type selection are linked) . BUT is the media name selected previously actually there in the list?

IF the media names listed differ (and have been simplified) then you are perhaps inadvertently using Apple’s default Gimp/ Gutenprint driver rather than Epson’s own. It's not just a matter of installing Epson driver software, you have to select it too. I do know it's very important to use Epson's own driver software. I tripped over this myself on a client site, the driver looked different and I put it down to an OSX update imposed style - took a while to work that one out.

 

Here's an example of what I'd expect to see in an Epson driver under "Media Type" for media name options:

Media options, Epson driver.jpg

 

Can you access print settings in an application other than Photoshop, try Preview?

If not, a thorough purge may be in order, perhaps install drivers (downloaded from Epson or your own printer manufacturers site) again: 

 

1. Delete all instances of Epson printers from 

System Settings (or System Preferences depending on Mac OS version) / Printers & Scanners -or- System Preferences>Print & Fax, whichever you have.

2. Then go to /Library/Printers and trash the whole Epson folder.

3. Delete the Epson LFP Remote Panel (IF you are using that utility).

4. Then go to Epson online and download the printer drivers yourself.

Do not let the Mac install the printer driver for you.

 

There’s one more tripwire - in System Settings (or System Preferences depending on Mac OS version) / Printers  - - - , when adding the connected printer

[i.e. click the padlock, enter your password and click the “+” button]

 

Screenshot 2022-02-03 at 09.40.58.jpg

 

- watch out for the “Use" selection - I recommend you do not select "Airprint" there under "use", but, rather, manually set "use” to the printer name, which will then call on the manufacturer’s own software rather than the default Apple driver (that’s based on Gimp Print / Gutenprint, which misses out some printing options such as specific manufacturers media names). 

 

Ted Landau mac Guru had the same issue:https://www.macworld.com/article/224167/the-trick-to-finding-the-right-printer-driver-for-your-mac.h...

 

I hope this helps

neil barstow colourmanagement - adobe forum volunteer, colourmanagement

consultant & co-author of 'getting colour right'

See my free articles on colourmanagement online

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts

 

 

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Adobe Employee ,
Oct 24, 2025 Oct 24, 2025
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Hi @Carol RH, I'm checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going and if you were able to print. I'm happy to continue troubleshooting with you if needed. Thanks! ^CH

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