Printing module does not work properly

Explorer ,
Apr 29, 2022 Apr 29, 2022

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Mac Osx 12.3.1, Canon pro 1000 driver 22.20.0.0 and phtoshop 23.3.1.

When I'd to print from printer module, sometimes I cannot select "Printer settings..." button. I need to select another printer and try again. If I select "Photoshop Manages colors" and selecting the printer profile, when I launch the print, the printer throws the paper out without printing anything (blank sheet). I need to print from lightroom or other software. 

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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By "Print Module" am I right to presume that you mean the Print dialog created by Photoshop? I think so.

This issue seems like it might be the macOS Big Sur printer profile issue, updating should fix that.

There is apparently a bug in macOS Big Sur 11.6.2 in connection with ICC profile use/printing 

- users are reporting that the update to macOS 11.6.5 fixes the print issues.

 

Otherwise, perhaps you'd like to work through the following: 

 

ON a MAC, reset printing system:

On your Mac, choose Apple menu System Preferences, then click Printers & Scanners

Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.

After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.

Reinstall the print driver, only from the manufacturer, not Apple.

 

Also take a look at the following article and check if that helps: 

https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

 

You may like to re-install the printer drivers to check if that makes a difference?

 

Here is some general Adobe [Mac and Win] info on printing problems,

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Simple reset: hold the space bar when you open the print window. It resets the print dialogs

 

if that doesn’t help -

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files. https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

 

 

Note that on macOS:

1:The user Library folder is hidden by default on macOS. To access the hidden user Library folder, see this How To:

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

2: preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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Explorer ,
May 06, 2022 May 06, 2022

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That don't solve the issue...BUT:

the problem happens when I print via print dialogue module using an ICC profile that Mac ColorSync does not show. If I use a ICC that ColorSync sees, all works. I think with mac Osx 12.3.1 Monterey there is the same issue that there was in the past with Big Sur...profiles created with 4.3 versions are invisible by mac and by all software.

There are some ticket opened with apple.

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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macOS Big Sur problems - is this issue now fixed? Hope so - Users are reporting that the update to macOS 11.6.5 fixes the print issues.

History:

There is apparently a bug in macOS Big Sur 11.6.2 in connection with ICC profile use/printing,

Some users have reported success after updating to macOS Monterey, personally, I'd be more likely to go back a version rather than jumping into a new macOS  version so soon after release.

Sadly this bug appeared to still be present in macOS 11.6.3, according to users here who have made that upgrade.

 

Some users have reported positive results in macOS Big Sur - with some profiles being usable after opening them into the ColorSync utility and “fixing” any errors found.

 

macOS Monterey Problems with printing using Photoshop manages Color?

Users have reported a bug in macOS Monterey 12.2.1 in connection with ICC profile use/printing,

[as there was with macOS Big Sur 11.6.x, fixed in 11.6.5]

It’s been reported that the macOS Monterey 12.3 update fixes the issue.

 

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Explorer ,
May 16, 2022 May 16, 2022

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The issue is still present. Waiting for Apple support

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences on quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
May 16, 2022 May 16, 2022

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I did that. Mac was formatted and software was installed as new. 

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Adobe Community Professional ,
May 16, 2022 May 16, 2022

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On your Mac, choose Apple menu System Preferences, then click Printers & Scanners
Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Reinstall the print driver, only from the manufacturer, not Apple.


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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