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Printing old file crashes Photoshop

Explorer ,
Feb 18, 2018 Feb 18, 2018

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I have recently got myself a new windows 10 computer and a new Epson XP-760 printer. Previously I was using a windows 7 computer with an Epson RX585 printer.

The problem I have is whenever I try to print any file created on the old computer with the old printer information, Photoshop crashes with the following message.

Screenshot_photoshop crash.jpg

The only way I can get around this is to create a new document copy all the elements from the old file and paste them in to the new file then save it. I can then print from it no problem.

Has anybody got any idea what is going on and whether there is a way to fix it. I have thousand of files created on the old computer and to convert them all this way would take forever.

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correct answers 1 Correct answer

Community Expert , Feb 18, 2018 Feb 18, 2018

Print settings are stored as metadata with the file. This is what you remove when copying into a new file.

A simpler way is to hold the space bar when you click "Print". This also clears out all old metadata.

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Adobe
Community Expert ,
Feb 18, 2018 Feb 18, 2018

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Print settings are stored as metadata with the file. This is what you remove when copying into a new file.

A simpler way is to hold the space bar when you click "Print". This also clears out all old metadata.

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Explorer ,
Feb 18, 2018 Feb 18, 2018

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Just tried that and it still crashes with the same message

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