Problème de téléchargement photoshop

[Philippe28768376qsj2]

Bonjour, 

Je ne parviens pas à télécharger Photoshop depuis Creative cloud. Le téléchargement s'arrête systématiquement à 10%.

En revanche, aucun problème pour Lightroom.

Merci d'avance pour vos solutions.

[Mylenium]

Fix Adobe Creative Cloud download and install errors

Anything more will require actual system info and possibly the details from the relevant log files.

Mylenium

[CoryShubert]

Hi @Philippe28768376qsj2  

If your apps were working on the same machine before & have recently started encountering this error, please try these steps and let us know if they help.

• In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
  Doublecheck the Task Manager (Windows) & Activity Monitor (macOS) to ensure no processes related to Adobe or Creative Cloud are running & end the process if found active.
• Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
• macOS - In Finder > press & hold OPT key > go to the top menu GO > Select Library > go to Logs > Delete any files or folders with 'NGL' in their names.
• Restart the computer
• Sign in to Creative Cloud again.