Problème synchronisation

New Here ,
Oct 12, 2021 Oct 12, 2021

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Bonjour, 

 

j'ai un gros problème de synchronisation de mes fichiers dans le creative cloud.

En résumé : Lorsque j'enregistre un document depuis mon ordinateur (windows) fixe chez moi, il m'est impossible de le recuperer sur mon Ipad pro 2021. 
De plus, dans mes documents en ligne, tout ceux que j'ai fait sur l'ordinateur windows ont le rond bleu de synchronisation mais il ne se mette pas en ligne. Et dés lors que j'essaie d'activer par exemple "En ligne uniquement" sur un fichier, il m'indique une erreur. 

Je précise que j'ai déjà tout désinstaller et tout re installer, j'ai également desactiver tout mes pare feu, je desespere..

Version de photoshop : 22.5.1
Windows 10 

TOPICS
Cross-app workflows, iPadOS, Windows

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Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

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Can you please collect logs and upload them? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 13, 2021 Oct 13, 2021

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C'est fait AdobeLogs_20211013_091427_954-win.zip

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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@FlorianPerrot , From the logs, it looks like there is difference in your machine time vs Current time. Can you please correct the time of your machine, restart PS and then check the behavior.

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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@FlorianPerrot Please let us know if you're still having trouble with your cloud documents. Did the suggestion from @NeerajArora to set the time help?


Senior Product Manager - Customer Advocacy - Digital Imaging

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