Problem creating duplicate layer

New Here ,
Apr 13, 2022 Apr 13, 2022

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When I create a duplicate layer photoshop becomes unresponsive and then shuts down. Photoshop recently updated

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try:

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Hi
Problem still occurs after unchecking GPU ---. Don't get option  to send crash report. After creating duplicate layer unable to select any tools/actions for second or so then photoshop just closes down
Alex

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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If you completely disable the GPU does it work? Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop.

 

If that doesn't help, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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