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Problem displaying image in Photoshop on Windows

New Here ,
Oct 27, 2021 Oct 27, 2021

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3A2A6A29-9982-4054-8952-52E15B8A322A.jpeg

hello,
I'm having troubles to fix this screen, I don't know how to get it normal back. Someone know about this and can help me, please?

 

regards,

David

 

 

{Thread title edited by moderator}

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correct answers 2 Correct answers

Adobe Employee , Oct 27, 2021 Oct 27, 2021
Hi, We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using? You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. Regards, Nikunj

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Adobe Community Professional , Oct 28, 2021 Oct 28, 2021
If disabling the option to Use Graphics Processor from Photoshop doesn't help you may like to try resetting Photoshop - -  If you want to try a method that’s proved successful to rule out many an issue we see with Photoshop, you can reset preferences:   To reset the preferences in Photoshop:  https://helpx.adobe.com/photoshop/using/preferences.html   Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings...

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using?

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

Regards,

Nikunj

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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If disabling the option to Use Graphics Processor from Photoshop doesn't help you may like to try resetting Photoshop - - 

 

If you want to try a method that’s proved successful to rule out many an issue we see with Photoshop, you can reset preferences:

 

To reset the preferences in Photoshop: 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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Adobe Community Professional ,
Nov 04, 2021 Nov 04, 2021

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Hi David, thanks for the "correct"

May I ask - was it the disabling the grahics processor that fixed your issue?

Or resetting Photoshop?

 

thanks

 

neilB

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