Problem installing Photoshop Extended (Version 13.) / Files might be missing

Community Beginner ,
May 04, 2022 May 04, 2022

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Hi there Community,

 

I used Photoshop Extended (Version 13.) for years on my MacBook Air (2017)/High Sierra (10.13.6). I had to clean and set up my MacBook Air recently and now wanted to re-install Photoshop Extended. It is listet in my Adobe Account and I can download the .dmg file from there. But when I click on Install it tells me that it is not possible to initialize the installation programm and that there might be files missing. Now I don't know what to do. Anyone has an idea what could help?

 

Thanks a lot in advance!

Doro

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correct answers 1 Correct answer

Adobe Community Professional , May 04, 2022 May 04, 2022
Most likely you need to follow the directions here under Creative Suite 6 https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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(edited) Hi, Mac Os High Sierra does not yet mandate 64 bits apps https://support.apple.com/en-us/HT208436 , and IIRC, the installer for Ps 13 might still be a 32 bits one, so it is still supposed to work, that said, the recommended version is higher:  https://helpx.adobe.com/photoshop/kb/photoshop-and-macoshighsierra.html

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Community Beginner ,
May 04, 2022 May 04, 2022

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Thank you PeCourtejoie. I had Mac Os Majove installed, but downgraded back to High Sierra because I thought that was causing the issue. What puzzles me is that I did use this PS version on this computer with High Sierra for years. But I can't re-install it now 😞

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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Most likely you need to follow the directions here under Creative Suite 6

 

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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Community Beginner ,
May 05, 2022 May 05, 2022

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Dear Jeff, I followed the directions and it actually worked! Thank you for this!!

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