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Problem : JPG export

Explorer ,
Dec 09, 2020 Dec 09, 2020

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Hi lads,

 

Sorry for my English :

 

I try to to export a JPG from photoshop, like I do every day, but today on one precise file I have a problem when I try to export (An unknow error has happened).

 

My process : I draw on illustrator, then I copy the dynamic object to photoshop on a file I made to create an ink on paper effect.

 

I send you screen shots of the problem : 1 with the file I want to export and the screen shot of the error (its the portrait one), 1 with a file that works perfectly with the same process

 

I can send you the illustrator/psd file if needed in private 

 

I am on mac and photoshop 22.1.0

 

Can you help me please ? 

 

Very best

TOPICS
Bug, Import and export, Mac, Problem or error

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correct answers 1 Correct answer

Community Beginner , Dec 09, 2020 Dec 09, 2020
I've got the same problem at the moment! I haven't worked out how to fix it yet, but I have found that I am able to export my files when I open them in an older version of photoshop (21.2.4) 

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Adobe Community Professional ,
Dec 09, 2020 Dec 09, 2020

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Hi,

 

Was your artwork Layer Visible when you exported the Jpg file from Illustrator?

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Explorer ,
Dec 09, 2020 Dec 09, 2020

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Hi,

 

Yes totally visible, and also visible in photoshop 

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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I've got the same problem at the moment! I haven't worked out how to fix it yet, but I have found that I am able to export my files when I open them in an older version of photoshop (21.2.4) 

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Explorer ,
Dec 09, 2020 Dec 09, 2020

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Hi,

 

Thank you for your message, 

 

So i'll try to go back in an older version (if that is possible)

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Explorer ,
Dec 09, 2020 Dec 09, 2020

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Hi again 🙂

 

I confirm that it works for me to on the 21.2.4 version,

It will be prfect untl the problem will be solved 

 

Thank you very much,

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Hello, I have the same proble. How do I go back to an older version?

 

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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