Problem with Surface Pro 9 Pen (W11) in Photoshop while you are making zoom

[Ralbaval]

The Surface Pen works properly in Photoshop, but when you are making zoom, the pen only moves the canvas: you are not able to draw on it.

I have read the same problem with old version Surface but all the solutions are based on Windows 10. 

Does anyone know how to solve it in Windows 11? However, it works perfect with Gimp, so the problem is only working with Photoshop.

Thanks

[Sameer K · Accepted solution]

I'll help you turn this around. Your surface pen is working as touch input only at the moment. What version of Photoshop are you working on?

Check this optional extension to force Photoshop to use WinTab drivers instead of WindowsInk by default:

• Use Notepad (Windows) or a text editor
• Copy & paste the following text into the text document
  
  # Use WinTab
  UseSystemStylus 0
  
  
• Save the file as "PSUserConfig.txt"
  
• Go to this location on Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• Shotcut > Press Windows + R & type this is the Run Window - %APPDATA%\Adobe
  
  
  
  
• Paste within Adobe Photoshop [version] Settings folder.

Check this page for other optional extensions: https://helpx.adobe.com/photoshop/kb/enable-optional-extensions-photoshop-cc.html#turn_off_system_st...

Let me know how it goes. Thanks!

Sameer K

[Ralbaval]

Thanks! It works perfect. Thank you for your avise.

Best,

[thekrunkymonkey]

I have tried this fix with a Surface Pro 11 using the slim pen 2. It did not work and I am still not able to draw in Photoshop. Do you have any other suggestions?

[MSDArtist]

I've got the same issue with a Surface Pro 11, and this thread is the closest I've seen to any fixes, even though it doesn't work for me either. I'm at my wit's end with a month of fighting this moody dang $2000 hunk of blank, that can't even run photoshop right. Did you ever find a solution for yours?

[Aleke]

Hi @MSDArtist, I need a bit more information to help you out. What pen model are you using? Is your pen not detected at all, or only in the canvas section when drawing? Is this issue happening only in Photoshop, or is it also affecting other apps?

Thanks a lot!

Alek