Problem with touchpad gestures

New Here ,
Aug 30, 2017 Aug 30, 2017

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I can't seem to get touchpad gestures to work with photoshop. They work fine with my touchscreen, but when it comes to the trackpad and my intuos medium pro's touch features, the gestures are ignored or work strangely. Pan is choppy, moving chunks at a time and never in both directions simultaneously (so horizontal movement then vertical, never diagonal) When I pinch, it horizontal pans, though i'm not sure if it's just that the gesture is not recognized.

Either way, this is incredibly frustrating to me. I'd like tips on how to maybe fix this, since it seems like it should work on trackpads and touch tablets.

I'm running windows 10, Gestures are enabled on the menu and GPU is turned on (and on advanced).


Thanks in advance!

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correct answers 1 Correct answer

Adobe Employee , Dec 04, 2017 Dec 04, 2017
Hi all,Have either of you try resetting the Photoshop preferences to see if that reenables the touch gestures not on the trackpad?Reset Photoshop preferences: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefsAccording to the engineering team regarding gestures and trackpad support: "We don't support gestures on the trackpad.  All we get there are OS window gesture events which can be unreliable."So if it's working on-screen, but not on trackpad, that is working as inte...

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New Here ,
Sep 28, 2017 Sep 28, 2017

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I have the same thing. I bought a really expensive computer and part of it was because of the touchpad

I really need this to be figured out

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Adobe Employee ,
Oct 02, 2017 Oct 02, 2017

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Hi Cacuu,

Please let us know the version of Photoshop you are using now? Is it the latest one CC 2017.1.1?

Also, refer the below discussion related to the similar issue

Photoshop CC 2015 - Touch Gestures not working on Surface Pro

Touch gestures in Photoshop

Regards,

Mohit

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New Here ,
Oct 03, 2017 Oct 03, 2017

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I just activated it a week ago for me so I'm guessing the newest version (I'm not replying on that computer but one I use for school)

Do those just work on macs then?

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Adobe Employee ,
Dec 04, 2017 Dec 04, 2017

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Hi all,

Have either of you try resetting the Photoshop preferences to see if that reenables the touch gestures not on the trackpad?

Reset Photoshop preferences: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs

According to the engineering team regarding gestures and trackpad support: "We don't support gestures on the trackpad.  All we get there are OS window gesture events which can be unreliable."

So if it's working on-screen, but not on trackpad, that is working as intended.

Hopefully this helps shed some light.

Let us know how it goes.

Regards

Pete

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Explorer ,
Aug 09, 2018 Aug 09, 2018

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Not fixed to this date.

"Working as intended" So you're saying that's good behaviour?

Why is it that this works on Mac but not on PC?

I'm using a Surface Book 2, which has a precision trackpad that supports gestures in literally every programm I have, but it doesn't work in any of the CC Apps.

I thought you also have a partnership with Microsoft, especially regarding Surface devices. How come you you don't support this feature?

This seriously hinders my workflow.

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Explorer ,
Jun 19, 2019 Jun 19, 2019

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Hey, 10 months passed and nothing happened. Great! Just replying for visibility so this gets fixed at some point.

Nobody, and I mean literally nobody at Adobe seems to be using a Windows laptop, a Surface, whatever. Because If someone would, they'd be annoyed to no end by not having touchpad gestures.

Fix it, this isn't rocket science.

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New Here ,
Jan 29, 2020 Jan 29, 2020

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I can absolutely agree on that.
I would like to use adobe acrobat as my standard pdf programm, but scrolling and zooming with a trackpad that is not acknowledged by the touchscreen mode is way too impractical.

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Explorer ,
Nov 05, 2019 Nov 05, 2019

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This "feature" (more like basic functionality) is still absent from the new CC 2020.

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Same disappointment here, it’s years 9201 already, and XD, AI had already supported the touchpad gestures, but Photoshop team still just proud of they discovered the continuously ctrl+z ? Why Adobe packs cannot provide a consistently user experience?

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Explorer ,
Dec 26, 2019 Dec 26, 2019

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The implementation in Illustrator is still janky as hell. Try OneNote or Drawboard PDF to see how smooth it can be. Or zooming in Edge or Chrome.

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Guest
Apr 18, 2020 Apr 18, 2020

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What? What does it mean "All we get there are OS window gesture events which can be unreliable."? So how do other applications (for example, Google Chrome) do to perfectly support Windows 10 gestures?

It's beyond incredible that the softwares of the Adobe CC 2020 still do not support Windows 10 gestures. I am forced to use the mouse because Photoshop and Illustrator are litterally unusable with the trackpad. Scrolling is laggy/jittery, pinch to zoom does not work, and in Photoshop, the horizontal scrolling is even reversed!!

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Explorer ,
Apr 23, 2022 Apr 23, 2022

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LATEST

2022 and adobe still can't be bothered to give windows users the same basic touchpad controls as mac users. 

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