Problema técnico

[Naara5EC7]

Se formateo mi computadora y me dice que tengo que borrar el programa anterior para poder instalar el mismo programa, que puedo hacer?

[Axel-M]

Please give us more informations including the following :

• Adobe product and version number
• Operating system and version number
• The full text of any error message (s)
• What you were doing when the problem occurred
• Screenshots of the problem and/or error messages 
• Computer hardware, such as CPU; GPU; the amount of RAM; etc

Please describe as detailed as possible what has happened and waht you have done.

This will help us to understand what's your problem.