Probleme a l'ouverture d'une photo

Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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bonjour

je ne peux pas ouvrir une photo de l'accueil au plan de travail, le systeme se bloque

a partir de lighroom je peux travailler normalement

ca arrive assez frequemment ce genre de bug

salutations a tous

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2022 Aug 09, 2022

Hi @LYPHA, sorry to hear this. Thank you for submitting the crash report.  Do you know when Ps worked without crashing, what changes have you made to your OS or computer since then?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

...

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi @LYPHA, sorry to hear this. Thank you for submitting the crash report.  Do you know when Ps worked without crashing, what changes have you made to your OS or computer since then?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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