Problems openging existing or new files?

New Here ,
Aug 25, 2022 Aug 25, 2022

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Every time I try to open a file, regardless of how I open it, regardless of if it's a new file or an existing one Photoshop just doesn't. There's no error message, no alert, no log that I can see. Every time I contact support I get the same basic resolution - to change the revert to the old open file dialog, change opengl and update my graphics card driver - which works for a brief period but sometimes minutes, sometimes hours later were right back to being unable to open anything. 

Any help or ideas would be appreciated.

 

System:

Win10 Pro

Radeon RX5700

Ryzen 9 5900x

 

 

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Community Expert ,
Aug 25, 2022 Aug 25, 2022

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How much RAM and spare hard disk capacity do you have?

Have you tried resetting the Photoshop preferences?

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New Here ,
Aug 25, 2022 Aug 25, 2022

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64GB total/ generally 50% free

500GB C: - 84GB Free

1TB D: - 131GB free

1.81TB E: - 1.81TB Free

 

I have reset the photoshop preferences. It worked once but hasn't worked in subsequent resets.

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Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

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Hi @Alex25813979oumh sorry to hear this.  When you say Ps doesn't open, what exactly do you see, what happens, crash/freeze?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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