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Problems opening photoshop

New Here ,
Nov 09, 2022 Nov 09, 2022

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PXL_20221110_054158474.jpg

 

Hello, download photoshop a few days ago on my Thinkpad x13s, at first it worked without problems, but after updating my windows 11, I stop working photoshop. Anyone know how to fix this problem? Thank you

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Community Expert ,
Nov 09, 2022 Nov 09, 2022

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try unistalling it and wipe away the preferences, then restart your computer then reinstall Photoshop and post here if it's still a problem.

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New Here ,
Nov 11, 2022 Nov 11, 2022

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uninstalled and reinstalled and nothing. I have also tried different photoshop and neither.
Could it be that restarting the computer from the factory? delete that problem?

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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Then use the manual method to remove the preferences from their folder, as explained in the link.

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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Hi, You can first try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process. (but if you did not change anything to the prefs, just hold CTRL+ALT+SHIFT as you start Ps.

 

Make sure as well that you restart windows after a OS install, sometimes it fixes things.

 

If this does not work, an uninstall / reinstall via the Creative Cloud app might be warranted.

If the reinstall does not work, I would erase everything Adobe using the CC cleaner tool : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html then reinstall the creative cloud app and other apps, but it is the brute force method.

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New Here ,
Nov 11, 2022 Nov 11, 2022

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I tried but it does not let me enter photoshop to change the settings, I also tried with the keyboard and it does not work for me to restart photoshop

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