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Problems with billing

Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Hello.

I just bough photography plan subscription. I was charged with a money (it stated in my bank account) but in my adobe account there is no such plan listed. I can not download photoshop and I can not find a contact to a real representative to help me with this issue (as a chat assistant requires an active  plan for connecting to a real person). 

So where is my money went and how do I actuallly can use photoshop?

Thank you.

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Adobe
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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Update: My plan is listed in my account now, but when trying to download the app it redirects to the error page

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Community Beginner ,
Feb 20, 2024 Feb 20, 2024

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And still can not download the app (it redirects to the error page https://creativecloud.adobe.com/errors/5XX.html) or contact the agent via chat bot (as chat bot do not see that my account has an active plan). Please help.

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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@Evgeniia35579525o8zb download and install the Creative Cloud app from here

https://creativecloud.adobe.com/apps/download/creative-cloud?locale=en

Sign-in with your Adobe account and then you should be able to install the apps you paid for

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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Community Beginner ,
Feb 21, 2024 Feb 21, 2024

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Issue resolved, as I've been able to contact the agent via chat

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