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Problems with layered PSDs saved as JPEG

New Here ,
Jul 29, 2021 Jul 29, 2021

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Hi.  I've found that images I've saved from Photoshop as JPEGs have started coming out black when I open them in Windows Photo viewer (well, that is, black with the faint hint of a few tiny details in dark grey, like a bad negative).  This has only startedwith my most recent files and the images open fine with all the other apps I have on my PC (ie: Windows Media Player, Paint, Snip & Sketch, etc).  It's just that in Photo viewer, you can skip through hundreds of full screenimages quickly and now I can't with my latest ones!  Has anyone else experienced this?  

More worryingly, When I open these same images, I noticed half the menus I habitually use are greyed out and unavailable.  In the Image> Adjustments menu for instance, I can't use Exposure, Vibrance or Black & white.  This means that the problem is in Photoshop, not Windows Photo viewer.  Has anyone else experienced this?   Have I changed a setting or something without realising it?  Thanks in anticipation.

 

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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What color mode are you saving to RGB or CMYK? Exposure, Vibrance and B&Q conversion wont work on CMYK or Grayscale images. It could also be causing an issue with the Windows viewer not being RGB.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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