problems with opening psd files in photohsop

[claus16B8]

I cannot open my files and it writes this error when I try : 

cannot load user measurement scale preset file because photoshop does not recognize this file type psd

cannot load user measurement scale preset file because photoshop does not recognize this file type.

And they are psd files. 

[claus16B8]

I am considering changing software for my photographic work due to Adobes systems being unreliable and expensive and upon that you cannot get support for old software which you have bought for a lot of money.

Anyone else wants to comment on this ?

[Claire H.]

Hi @Claus16B8, Let's try to fix this issue for you! First, let's try a few things and see if I understand the issue correctly.

1. Check the Preset File Location: Ensure the correct .psd file is located in the appropriate directory. For example, in older versions like Photoshop CC 2018, the path was: AppData\Roaming\Adobe\Adobe Photoshop [version]\Adobe Photoshop [version] Settings\

If a .psd file is in this folder, Photoshop may misinterpret it.

2. Remove or Replace the Faulty File: If a .psd file is mistakenly placed in the presets folder, move it out of the folder, restart Photoshop, and see if the error persists.

3. Reset Photoshop Preferences: try manually resetting your Photoshop preferences - https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually

* Remember to back up your settings before doing the preference reset

https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

4. Reinstall Photoshop or Use the Adobe Cleaner Tool: If the issue persists, a clean reinstall using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html may help.

If none of these steps work, we would like a few more details to better help with this issue. Can you send your system info so we can try replicating it? You can find this by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

[Semaphoric]

"Older Software"? Which version of Photoshop are you running?

[Trevor.Dennis]

"Older Software"? Which version of Photoshop are you running?

By @Semaphoric

It makes you wonder where the PSD files came from?  It might be that another user saved from a more recent version, and did not have Backward Compatability maxed.  John, it was you who pointed out the importance of that when I was having problems with Displacement Maps a few years ago.

@claus16B8 if you are using CS6 or older, and the PSD files giving you problems were supplied by another user, ask them to save them again with this Preference setting

[c.pfaffenbichler]

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...