Problems with photoshop

[Marilu5C65]

Hello has anyone ever expierenced this issue on photoshop before? it just stops working and whatever tool im using the icon goes away and the navigator turns into a rectangle and if i move it the canvas still wont move.

[Ged_Traynor]

Hi

Try resetting your Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html

[Marilu5C65]

Ive Tried but still no luck