Program Error for many tools including Export as, Remove tool and Quick Export PNG - Mac Ventura

[florentine697182520]

Ever since Adobe introduced the Remove Tool in May 2023 (version 24.5) I  have had "Could not complete your request because of a program error" dio boxes for many functions in photoshop that I need for work. This includes trying to use "Export as" from the layers panel and "quick export PNG" amongst other things. I've tried pretty much everything adobe recommends multiple times including

- adjusting the Full Access credentials in System prefs

- manually deleting all photoshop prefs in the Library

- Adjusting the remove tool to be "more stable"

- Adjusting memory usage

Any help would be much appreciated because the only fix right now is to revert back to 24.3. My system info is attached.

[florentine697182520]

Bump

[florentine697182520]

So i figured this out FINALLY. FYI I haven't found any support for this anywhere on this site or anywhere else so hopefully this helps someone!

What you need to do is check your permissions on the folder "Users/insertusername/Library/Application Support/Adobe/com.adobe.dunamis". You'll need to use the Go to Folder command in finder to access it since the User Libary is hidden by default.

Use Get Info to ensure that you have Read and Write permission on the com.adobe.dunamis folder and its contents. Even though i was logged in to my mac as the admin, this folder did not have my admin credentials listed for some strange reason related to how I migrated from a Time Machine backup years ago.

Once you do that you should restart photoshop and then hopefully you can use features like the Remove Tool, Export As and your Plugin panel and Libary panel should all now be fully usable.

Don't ask me what that folder does but it's important for Adobe to write to it. Hope this helps!