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Program Error. Program Error. Program Error.

Engaged ,
Jan 19, 2024 Jan 19, 2024

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"Could not complete your request because of a program error" seems to be happening on lots of things.

 

Happens every time I try to update a smart object or set a color in a gradient. Photoshop will actually perform the task after you close the error dialog box.

 

Also, somtimes when I perform actions in Photoshop it minimizes the app. I'll restart the app and it will work for a bit, but then same thing. I have the latest versions of all Photoshops. Super annoying.

 

Seeing how many other people are complaining this has to be a glitch right?

Windows 11, Asus ProArt Studiobook. Graphics card is updated, plenty of HD space for memory.

 

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Adobe
Community Expert ,
Jan 19, 2024 Jan 19, 2024

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@SCAgency try the Program Error Diagnostic Plugin from the below link

https://helpx.adobe.com/ie/photoshop/kb/program-error-opening-psd.html

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Engaged ,
Jan 20, 2024 Jan 20, 2024

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In this case it was updating smart objects. I get that error there the most. Here is the clipboard file. No idea what it means. Thanks.

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Update Smart Objects command because of a program error.
Stack:
Adobe Photoshop 25.5.0 20240113.m.2464 3301ee8 - x86
0 address: 00007FF6F47D1B16 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1 address: 00007FF6F47C840D base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2 address: 00007FF6F320DB68 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
3 address: 00007FF6F320CE9C base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
4 address: 00007FF6F320F4A3 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
5 address: 00007FF6EFBFBAAE base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
6 address: 00007FF6F320F589 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
7 address: 00007FF6F320DD50 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
8 address: 00007FF6EF1BF410 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'xmlFileMatch:-1 in n.a.'
9 address: 00007FF6EF1C5956 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'xmlFileMatch:-1 in n.a.'
10 address: 00007FF6EECAAD91 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
11 address: 00007FF6EECAA679 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.'
12 address: 00007FF6EF00A8EB base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'xmlFileMatch:-1 in n.a.'
13 address: 00007FF6EF007755 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'xmlFileMatch:-1 in n.a.'
14 address: 00007FF6EF003E1B base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'xmlFileMatch:-1 in n.a.'
15 address: 00007FF6EF76D1E3 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
16 address: 00007FF6EF76C8F1 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '?do_encoding@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
17 address: 00007FF6F3219081 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
18 address: 00007FF6F3218805 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
19 address: 00007FF6F31E8B3A base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
20 address: 00007FF6F324FAB6 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
21 address: 00007FF6F45B1DE8 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
22 address: 00007FF6F45B1E7D base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
23 address: 00007FF6F455E8B7 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
24 address: 00007FF6F45729BA base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
25 address: 00007FF6F118CC0F base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'xmlCheckHTTPInput:-1 in n.a.'
26 address: 00007FF6F4560C0D base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
27 address: 00007FF6F4653742 base: 00007FF6EE650000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
28 address: 00007FFCE01E257D base: 00007FFCE01D0000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
29 address: 00007FFCE0ECAA58 base: 00007FFCE0E70000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

 

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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@SCAgency you didn't mention you are on the Beta version, there's a dedicated forum for that Photoshop (Beta)

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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This sounds like a bug that was in the beta version. At least the saving the smart object issue has been fixed, in the latest version. I have check the eye dropper issue, which I was also getting.

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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Nope the eye dropper bug has not been fixed yet.

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New Here ,
Feb 04, 2024 Feb 04, 2024

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I can't open a JPG and when i try to use the plugin for diagnostic i have this : 

Thks for ur support.

Photoshop
Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 25.4.0 20240118.r.319 67d7f0b - x86
0   address: 00007FF626B7AC76   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1   address: 00007FF626B74A4D   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2   address: 00007FF6255B7588   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
3   address: 00007FF6255B68BC   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
4   address: 00007FF622FBE5A4   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
5   address: 00007FF622FBE159   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
6   address: 00007FF622FBDFB9   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
7   address: 00007FF622FD160D   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.'
8   address: 00007FF625603E35   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
9   address: 00007FF625606CF7   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
10  address: 00007FF62560668A   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
11  address: 00007FF6255DD4E6   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.'
12  address: 00007FF62132C7B8   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
13  address: 00007FF62132C84D   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
14  address: 00007FF621306F0A   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '??0?$singleton@V?$extended_type_info_typeid@VMap2D@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
15  address: 00007FF6213173BA   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: 'xmlSAX2GetPublicId:-1 in n.a.'
16  address: 00007FF621464FEF   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: 'GetPluginCount:-1 in n.a.'
17  address: 00007FF6213091ED   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: '??0?$singleton@V?$extended_type_info_typeid@VMap2D@dbrush_0011011100@@@serialization@boost@@@serialization@boost@@IEAA@XZ:-1 in n.a.'
18  address: 00007FF621395B62   base: 00007FF620E80000  module name: 'Photoshop.exe'    symbol info: 'GetPluginCount:-1 in n.a.'
19  address: 00007FFF11EF7344   base: 00007FFF11EE0000  module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
20  address: 00007FFF121826B1   base: 00007FFF12130000  module name: 'ntdll.dll'    symbol info: 'RtlUserThreadStart:-1 in n.a.'


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