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Program error

New Here ,
Nov 24, 2021 Nov 24, 2021

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It keeps saying "Could not save the file because of a program error". So I tried everything listed on this page

 https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html?trackingid=C12Y2WS7&mv=in-produc...

the message is still appeared. The version of the photoshop is 23.0.2 and it happened before I updated so I don't think it's a matter of the version.

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Hi there,

 

We're sorry for the program error issue. Which macOS version you are on now? Are you seeing this with some specific file formats? Please share the diagnostics logs with us?

Thanks,
Ranjisha

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Hi, thank you for answering my question!

I'm using macOS Big Sur 11.5.2 and the current version of photoshop is 23.0.2 of Photoshop 2022. It only occurs when I save the file to psd format.

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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You should probably post some information about your environment  hardware model mac and software macOS and Photoshop versions.   Is your GPU supported? Menu Help>GPU Compatibility Preferen performance.

Capture.jpg

JJMack

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Hi, thank you for answering my question!

I think my GPU is supported. I'm using macOS Big Sur 11.5.2 and the current version of photoshop is 23.0.2 of Photoshop 2022. 

스크린샷 2021-11-26 09.32.15.png

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