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Program Error

New Here ,
Apr 19, 2023 Apr 19, 2023

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Can't use free transform

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.4.0 20230411.r.433 c582fe9
0 address: 0x00007FF752DDDAF1 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF751370AE4 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
2 address: 0x00007FF75136FE89 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
3 address: 0x00007FF750569924 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF750568ED9 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF750568D39 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF75057AADD base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF7513B8B35 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
8 address: 0x00007FF7513BBA37 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
9 address: 0x00007FF7513BB3CA base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
10 address: 0x00007FF751392F16 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
11 address: 0x00007FF74E855498 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
12 address: 0x00007FF74E85552D base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
13 address: 0x00007FF74E833A80 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
14 address: 0x00007FF74E842851 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF74EC259C2 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF74E83648B base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
17 address: 0x00007FF74E8BDC92 base: 0x00007FF74E350000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
18 address: 0x00007FFC27F67604 base: 0x00007FFC27F50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFC297026A1 base: 0x00007FFC296B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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Hi @jakepoconnor 

 

Thanks for sharing the details. Let's try to figure this out.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us?

Can you please disable the graphics processor? Go to Edit > Preferences > Performance. From the Use Graphics Processor drop-down menu, select Off. Quit and relaunch Photoshop.

 

Let us know how it goes.

 

Best,

Ranjisha

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