PS 2021 still slow to start on OS Catalina after following suggested fixes.

Explorer ,
Aug 29, 2022 Aug 29, 2022

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I'm on Mac Book Pro 16" 2019. OS Catalina. 

 

Photoshop 2021 takes 1 minute 24 seconds to start

 

I have checked PS is set to use GPU. And I have deleted my preferences.

 

It takes 45 seconds to load extensions

It takes 27 seconds to read preferences

And then another 12 seconds before PS is ready to use.

 

Any fix please?

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Adobe Employee , Aug 29, 2022 Aug 29, 2022

Hi @Simon Lucas sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

...

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Adobe Employee ,
Aug 29, 2022 Aug 29, 2022

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Hi @Simon Lucas sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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Explorer ,
Aug 30, 2022 Aug 30, 2022

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That's amazing. I deleted the preferences by hand (moved to desktop) before I posted my query and it made no difference. But the Cmd-Option-Shift reset was instantaneously effective. Thank-you!

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