PS 2022 is not opening again

[Guy5EFB]

Hello,

I am on a Mac running Monterey.

When I first installed 2022, it wouldn't open. Then it began opening.

Today, it won't open again, giving the usual error message.

Help.

Thanks so much,

Guy

PS Should I just uninstall and reinstall?

[michaelc4575]

I installed 2022.  It crashed immediately every time. I uninstalled - reinstalled - rebooted and repeat. Still crashing.  2021 works

[Andrew Sender]

Hi @Guy5EFB @michaelc4575 

I am very sorry for the frustration and inconvenience.  Can you please provide details of your machine setup?

• What hardware mac machine are you using? Apple Silicon/M1 vs Intel?  Mac Pro vs Macbook? Year?
• Are there any external monitors or SideCar connected to your machine?
  • I had a similar Ps 2022 crasher with my external monitor.  I fixed it by disconnecting and reconnecting it.
• Do you have the latest Creative Cloud Desktop installed?
• Have you been submitting the crashers to both Apple and Adobe Crash Reporter?

[Guy5EFB]

Thank you Andrew,

I am on a Mac Book Pro 2019 16" intel.

A BenQ SW321C is attached to it.

My version of Creative Cloud is 5.6.0.778.

I've submitted all crashes of which there have been several.

Thanks so much again for you help,

Guy

[Guy5EFB · Accepted solution]

Helllo Andrew,

I disconnected and reconnected my second monitor with no change. Then I uninstalled and reinstalled PS 2022. 

That worked(?) I am back.

Thank you for coming to the rescue.

My very best,

Guy

[bryant15436892]

I have uninstalled and then reinstalled Photoshop 2022 several times, and still does not open. Never had this happen before in many years of photoshop use. 

[miked59640789]

Hi. Just wondering if you managed to figure this out. Having the same problem.

[Andrew Sender]

Hi @bryant15436892 and @miked59640789 ,

Guy was able to resolve the issue.  Can you share a screenshot of the issue, Photoshop not opening the file?  Is there any error message being shown?

-Andrew

[Teresa25342344sh6g]

This is the error code I receive: Adobe Photoshop cannot run on this computer because the minimum system requirement is Mac OS X version.

I purchased the latest Macbook a few months ago and PS 2022 worked fine for a month or more.  Then one day it wouldn't open.  I have not been able to open it for over a month.  I have spent 13+ hours with Apple senior techs and my own research.  Nothing helps.  I have uninstalled and reinstalled Premiere Elements and Photoshop several times.  I "corrected" the Creative Cloud app, which seemed like it reinstalled on its own.

Premier Elements works fine.  Only Photoshop won't open. 

Macbook Pro 10-inch, 2021

OS: Monterey 12.5

Chip: Apple M1 Pro

Memory: 16 GB

Thanks for your help!

Teresa