PS 2022 not opening MP4 on Windows

New Here ,
Mar 21, 2022 Mar 21, 2022

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PS 2022 has stopped opening MP4 files. It says 'could not open "filename.mp4" because the video file could not be opened'. PS was working okay yesterday.

 

HELP!

 

PS 2022 v.23.2.2

Windows 11 v.21H2

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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Hi!

Here is a link to another post that asked the same question: https://community.adobe.com/t5/photoshop-ecosystem-discussions/cant-open-mp4-and-mov-files-in-photos...

 

Let us know if this helps, or if you are still having the issue?

Michelle

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Community Beginner ,
May 16, 2022 May 16, 2022

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Why hasn't this been solved yet?? That link is for macs not PCs. 

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New Here ,
Mar 22, 2022 Mar 22, 2022

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No, the post you shared in mainly concerning macOS. My issues relates to
windows.

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New Here ,
Jun 11, 2022 Jun 11, 2022

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Thanks for the link.

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