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15

Ps 2024 Crashing & Remove Tool Crash/Freezing Post Adobe CC Update

Engaged ,
Nov 21, 2023 Nov 21, 2023

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Summary: Both my Ps 2024 (rel. 25.0) and my Remove Tool "broke" immediately after I ran the Adobe CC update on Nov. 16, 2023. Now, every time I shut down Ps I get a Crash Error Report. And when I use the Remove Tool it crash/freezes Ps. I have not changed, added, altered anything else on my Win 11 PC in this timeframe except for updating CC.

 

Complete Description: In the past 5-7 days my Remove Tool (Ps 2024, rel. 25.0, Win 11 Pro desktop, AMD RX6800 XT up to date driver, PC 64GB RAM, 300Mbps/symmetrical downstream upstream network connection, GB spd WiFi LAN) has started acting erratically. I have not updated anything related to my Adobe Ps app in that timeframe except the most recent CC, right before this started happening... Also, if relevant, I close all other apps (including Chrome browser) when working with Ps.

 

I have my Remove Tool set to Faster in my Prefs. (but also experimented with More Stable & the behavior was the same).

 

I can make several strokes on an image (I usually like to work on an empty layer above a content layer, but have tried working on a content layer in this timeframe to see if the new bhvr. changes) with no issues. Then, by about the 5th stroke, the Remove overlay starts freezing. And/or, it creates an overlay line between 2 different points. Including if I try to click on the active (empty) layer I'm working on - then that unfreezed the overlay but doesn't complete the Remove. Instead it draws an overlay line from the point where I'd clicked in the image all the way over to the empty layer in the layer stack (and affects areas of my image I don't want Remove to affect).

 

As I'm noting, I've tried different Prefs settings, I've tried rebooting my W11 PC, I've tried working on empty & content layers. This new bhvr (that I hate, BTW, b/c it slows my workflow, isn't controllable, and ruins the tutorial videos I  record about how to use Ps & post to a YouTube channel to teach fellow photo club members how to use Ps...) may have only started not only after my latest, local CC update in the past week, but is it possible it could be impacted by issues with Ps rel. 25.1 even if I didn't update to that release after reading about problems with that rel. in this forum? Another way to ask that is, "Is it possible for the Remove Tool to randomly break, when it had been working perfectly, w/out being affected by other Adobe factors like a CC update?"

 

Thx. I hope the developers can diagnose and fix any issues with the Remove Tool (or, whatever code was in the latest CC update that now crashes Ps 2024 and the Remove Tool). I use the Remove Tool constantly & rely on it to work as it should (and was prior to the Nov. 16 CC update). The bug that was intro'd is severely impacting my post-processing & video tutorial recordings for YT content.

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Adobe
Community Expert ,
Nov 21, 2023 Nov 21, 2023

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@Fotomaker01RA first, leave the Remove tool set to More Stable and make sure to relaunch PS after changin.

Second, go to Help Menu/System Info and copy/paste the entire thread here.

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Engaged ,
Nov 21, 2023 Nov 21, 2023

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Hi Kevin,  Thx for your note. But, as I mentioned in the details above, I already did that (ie, changed the pref. to "More Stable" and it didn't stop the crash/freezes nor did it stop Ps generating a crash error report every time I shut down Ps 2024 since the CC update last week.

 

My Ps  2024 rel. was Not doing either of those things when I updated to Ps 2024 (rel. 25.0) over a month ago and didn't exhibit either of those bhvrs since that install/update to Ps 2024 (the week of MAX). It literally only started the day I ran the latest CC update on my PC.

 

I wish someone in Adobe Prod Mgt (I don't know if there's a separate team of devs for CC) would pls troubleshoot the CC code (and any "hooks" it has into Ps 2024) for potential bugs. B/c, as noted the 2 crashing issues (Ps on shutdown & Remove Tool in Ps 2024) definitely only started after I ran the latest CC update last Thurs. Not once in the time before that... (I'm a big believer that if it quacks like a duck, and looks like a duck... there must be some connection - that is the saying, right?!).

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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@Fotomaker01RA I read your original post and the steps you took. I mentioned leaving it set. My second part is more important - please post the system info from the help menu.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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The "duck" I am looking at is your resources. Specifically your GPU setup. The PS System info will give us those details.

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Engaged ,
Nov 21, 2023 Nov 21, 2023

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The times I tried using the Remove Tool with the Pref. set to "More Stable" I did so over 2 days and different launches of Ps. Not to abuse a dead horse, but the Remove Tool was working fine until I ran the CC update end of last wk (& ditto for Ps not generating a Crash Error whenever I closed Ps 2024, rel. 25.0 - it wasn't doing that before that CC update). Full disclosure: I did also run updates for Substance Stager, Sampler & Painter - but I thought they were separate products in a diff. subscription than my other full CC suite and - as far as I know - don't work as plugins to Ps, so I assumed no impact on Ps ops).

 

Also, FYI for anyone assessing, I'd planned to update my AMD driver early last week & when I went to their site and tried to get/install what they had listed as the most recent driver for my RX6800 XT it came back and said it would not install b/c of Windows (good 'ole Msft!). So I have the most current driver that works on my PC.

 

As requested, Kevin, here's the system info after changing my Remove Tool Pref to "More Stable" again and relaunching Ps 2024, then capturing the info below (I hope there's no private data re: my system that shouldn't be in a public forum...):

 

Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64
Number of Launches: 1302
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.2538
System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:8), HyperThreading
Physical processor count: 16
Logical processor count: 24
Processor speed: 3187 MHz
Built-in memory: 65277 MB
Free memory: 46052 MB
Memory available to Photoshop: 51198 MB
Memory used by Photoshop: 77 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
- SDK Version: 3.2.0.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.6.4.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
D3D12Warp renderer: Disabled.
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon RX 6800 XT
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 16,338 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=19511600 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 x64

[1128 ms]
Start sniffer 2023-11-21 14:13:14
# Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=19511600 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230906.r.37 b14e317 x64

{271 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon RX 6800 XT index=0)

# devices: 1
Device 0
Name: AMD Radeon RX 6800 XT
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 16,338 MB
VRAM: 16,338 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,224 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: AMD
Driver date: 2022-06-22 000000.000000-000
Driver age: 17 months
Driver version: 30.0.21023.1015
Supports UMA: UNSUPPORTED
D3D-ID: 29631
End platform native
{355 ms}

{355 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon RX 6800 XT index=0)

# devices: 1
Device 0
Name: AMD Radeon RX 6800 XT
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 17,131 MB
VRAM: 17,131 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,224 MB
API version: 4.6 (4.6.14800 Compatibility Profile Context 22.6.1 30.0.21023.1015)
Device version: 4.6 (4.6.14800 Compatibility Profile Context 22.6.1 30.0.21023.1015)
Vendor name: AMD
Driver date: 2022-06-22 000000.000000-000
Driver age: 17 months
Driver version: 30.0.21023.1015
GLSL version: 4.60 (4.60)
End platform OpenGL
{541 ms}

{541 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: gfx1030
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,163 MB
VRAM: 17,163 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.2 (OpenCL 2.2 AMD-APP (3417.0))
Device version: 2.0 (OpenCL 2.0 AMD-APP (3417.0))
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 544 GB / s
Compute score: 10,296.5
Device name string: gfx1030
Device vendor string: Advanced Micro Devices, Inc.
Platform name string: AMD Accelerated Parallel Processing
Platform vendor string: Advanced Micro Devices, Inc.
End platform OpenCL
{1046 ms}

Exit code kExitNormal
End sniffer 2023-11-21 14:13:14
[kStatusNormal, kExitNormal]

[1128 ms]
Finish RunAllAPIs

[10145 ms]
Start GetSnifferResult

[10145 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970531720414207567
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\Robyn\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 915.7G, 587.1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/07/11-03:51:57 79.4142c44 79.4142c44
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/06/13-10:02:10 79.69c1538 79.69c1538
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.1887391 79.1887391
AdobeXMP.dll Adobe XMP Core 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPFiles.dll Adobe XMP Files 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPScript.dll Adobe XMP Script 2023/06/25-20:01:55 79.1462899 79.1462899
AGM.dll AGM 2023/07/11-03:51:57 79.4142c44 79.4142c44
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/07/11-13:54:27 79.43e3035 79.43e3035
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/07/11-03:51:57 79.4142c44 79.4142c44
AXE8SharedExpat.dll AXE8SharedExpat 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
AXEDOMCore.dll AXEDOMCore 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
BIB.dll BIB 2023/07/11-03:51:57 79.4142c44 79.4142c44
BIBUtils.dll BIBUtils 2023/07/11-03:51:57 79.4142c44 79.4142c44
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/07/11-03:51:57 79.4142c44 79.4142c44
CRClient.dll Adobe Crash Reporter Client DLL 13.1.0.202307201714_d2ce82a
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.2.0-14-d57c465
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/06/25-23:50:00 79.15070c2 79.15070c2
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/06/27-19:07:31 79.51aea8a 79.51aea8a
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.0
PSViews.dll Adobe Photoshop 2024 25.0
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.e4a3cd5 79.e4a3cd5
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.2.ef7d45b 17.5.2.ef7d45b
Unified Extensibility Platform uxp-7.2.0-14-d57c465
UPIC 2.6.0


Required plugins:

Accented Edges 25.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.0 - from the file “Adaptive Wide Angle.8bf”
Alien Skin Exposure 5 Autolayer 5.0.0 - from the file “Alien Skin Exposure 5 Autolayer x64.8li”
Alien Skin Snap Art 4 Autolayer 4.1.0 - from the file “Alien Skin Snap Art 4 Autolayer x64.8li”
Analog Efex Pro 2 5.0.1.61 - from the file “Analog Efex Pro 2.8bf”
Angled Strokes 25.0 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.8bf”
Artifact Remover AI 2.0.170.21734 - from the file “ArtifactRemover_64.8bf”
Auto-Focus 6.0.0.0 - from the file “FocusMagic64.8bf”
Average 25.0 - from the file “Average.8bf”
BackgroundFilter 5.0.1.61 - from the file “Background.8bf”
Bas Relief 25.0 - from the file “Filter Gallery.8bf”
BMP 25.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.0 - from the file “Filter Gallery.8bf”
Charcoal 25.0 - from the file “Filter Gallery.8bf”
Chrome 25.0 - from the file “Filter Gallery.8bf”
Cineon 25.0 - from the file “Cineon.8bi”
Clarity 10.0 - from the file “tlclarity2ps_x64.8bf”
Clouds 25.0 - from the file “Clouds.8bf”
Color Efex Pro 4 5.0.1.61 - from the file “Color Efex Pro 4.8bf”
Color Halftone 25.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.0 - from the file “Filter Gallery.8bf”
Conté Crayon 25.0 - from the file “Filter Gallery.8bf”
Craquelure 25.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.0 - from the file “Filter Gallery.8bf”
Crystallize 25.0 - from the file “Standard MultiPlugin.8bf”
Cutout 25.0 - from the file “Filter Gallery.8bf”
Dark Strokes 25.0 - from the file “Filter Gallery.8bf”
De-Interlace 25.0 - from the file “Standard MultiPlugin.8bf”
Detail 10.0 - from the file “tltopazdetailps_x64.8bf”
Dfine 2 5.0.1.61 - from the file “Dfine2.8bf”
Dicom 25.0 - from the file “Dicom.8bi”
Difference Clouds 25.0 - from the file “Clouds.8bf”
Diffuse Glow 25.0 - from the file “Filter Gallery.8bf”
Displace 25.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.0 - from the file “Filter Gallery.8bf”
DxO FilmPack 5 NO VERSION - from the file “PhotoshopPlugin-filter64dfpv5.8bf”
DxO ViewPoint 2 NO VERSION - from the file “PhotoshopPlugin-filter64dvpv2.8bf”
Entropy 25.0 - from the file “statistics.8ba”
Export Color Lookup Tables 25.0 - from the file “Export3DLUT.8be”
Exposure 5 5.0.0 - from the file “Alien Skin Exposure 5 Photoshop x64.8bf”
Extrude 25.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.0 - from the file “FastCore.8bx”
Fibers 25.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.0 - from the file “Filter Gallery.8bf”
Filter Gallery 25.0 - from the file “Filter Gallery.8bf”
FineStructuresFilter 5.0.1.61 - from the file “FineStructures.8bf”
Fix Motion Blur 6.0.0.0 - from the file “FocusMagic64.8bf”
Fix Out-of-Focus Blur 6.0.0.0 - from the file “FocusMagic64.8bf”
Flood 2.0 - from the file “Flood-200 64bit.8bf”
Fresco 25.0 - from the file “Filter Gallery.8bf”
GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.8bf”
Glass 25.0 - from the file “Filter Gallery.8bf”
Glow 10.0 - from the file “tltopazglowps_x64.8bf”
Glowing Edges 25.0 - from the file “Filter Gallery.8bf”
Grain 25.0 - from the file “Filter Gallery.8bf”
Graphic Pen 25.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.0 - from the file “HalideBottlenecks.8bx”
HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
HDRMergeUI 25.0 - from the file “HDRMergeUI.8bf”
Histogram 2.2.1 - from the file “PKC-Filter.8bf”
HistogramCurves 2.2.1 - from the file “PKC-Curves.8li”
HotPixelsFilter 5.0.1.61 - from the file “HotPixels.8bf”
HSB/HSL 25.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.0 - from the file “Standard MultiPlugin.8bf”
Imagenomic Plug-in Console 1.7.0.0 - from the file “ImagenomicPluginConsole64.8li”
Impression 10.0 - from the file “tsimpressionps_x64.8bf”
Increase Resolution x2 6.0.0.0 - from the file “FocusMagic64.8bf”
Increase Resolution x4 6.0.0.0 - from the file “FocusMagic64.8bf”
Ink Outlines 25.0 - from the file “Filter Gallery.8bf”
JPEG 2000 25.0 - from the file “JPEG2000.8bi”
Kurtosis 25.0 - from the file “statistics.8ba”
Lens Blur 25.0 - from the file “Lens Blur.8bf”
Lens Correction 25.0 - from the file “Lens Correction.8bf”
Lens Flare 25.0 - from the file “Standard MultiPlugin.8bf”
Liquify 25.0 - from the file “Liquify.8bf”
Matlab Operation 25.0 - from the file “ChannelPort.8bf”
Maximum 25.0 - from the file “statistics.8ba”
Mean 25.0 - from the file “statistics.8ba”
Measurement Core 25.0 - from the file “MeasurementCore.8me”
Median 25.0 - from the file “statistics.8ba”
Merge to HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”
Mezzotint 25.0 - from the file “Standard MultiPlugin.8bf”
Minimum 25.0 - from the file “statistics.8ba”
MMXCore Routines 25.0 - from the file “MMXCore.8bx”
Mosaic Tiles 25.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.0 - from the file “MultiProcessor Support.8bx”
NatureArt 11.2.1994.20099 - from the file “NatureArt_64.8bf”
Neon Glow 25.0 - from the file “Filter Gallery.8bf”
Nik Collection Selective Tool 5.0.1 - from the file “SelectivePalette.8li”
Noiseware 5.0.3.1 - from the file “Noiseware64.8bf”
Note Paper 25.0 - from the file “Filter Gallery.8bf”
NTSC Colors 25.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.0 - from the file “Filter Gallery.8bf”
ON1 Effects Standalone 2019 13.7.0.0 - from the file “PerfectEffectsProxy.8li”
ON1 Effects Standalone 2019 13.7.0.0 - from the file “PerfectEffectsProxy.8li”
ON1 Effects Standalone 2019 Filter 13.7.0.0 - from the file “PerfectEffectsProxy.8li”
ON1 Resize 2020 Standalone Filter 14.1.1.0 - from the file “PerfectResizeProxy.8li”
ON1 Resize Standalone 2020 14.1.1.0 - from the file “PerfectResizeProxy.8li”
ON1 Resize Standalone 2020 Engine Automation 14.1.1.0 - from the file “PerfectResizeProxy.8li”
ON1 Resize Standalone 2020 Engine Filter 14.1.1.0 - from the file “PerfectResizeProxy.8li”
OpenEXR 25.0 - from the file “Standard MultiPlugin.8bf”
Optics NO VERSION - from the file “Optics.8bf”
Paint Daubs 25.0 - from the file “Filter Gallery.8bf”
Palette Knife 25.0 - from the file “Filter Gallery.8bf”
Patchwork 25.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.0 - from the file “Standard MultiPlugin.8bf”
PCX 25.0 - from the file “PCX.8bi”
Perfect Exposure 2.0.0.0 - from the file “PCPlugin.8bf”
Perfect Eyes 2.2.3.0 - from the file “PCPlugin.8bf”
PG-Processor 2.0.1 - from the file “PG Processor.8li”
Photocopy 25.0 - from the file “Filter Gallery.8bf”
PhotoKit 2 2.0.6 - from the file “PhotoKit 2.8li”
PhotoKit Capture Sharpener 2 2.0.8 - from the file “PhotoKit Sharpener 2.8li”
PhotoKit Color 2 2.2.4 - from the file “PhotoKit Color 2.8li”
PhotoKit Creative Sharpener 2 2.0.8 - from the file “PhotoKit Sharpener 2.8li”
PhotoKit Output Sharpener 2 2.0.8 - from the file “PhotoKit Sharpener 2.8li”
PhotoKit Preview Helper 2.2.3 - from the file “PixelGenius Toolbox Preview.8bf”
Picture Package Filter 25.0 - from the file “ChannelPort.8bf”
Pinch 25.0 - from the file “Standard MultiPlugin.8bf”
Pixar 25.0 - from the file “Pixar.8bi”
PixelGenius Toolbox 2.3.0 - from the file “PixelGenius Toolbox.8li”
Plaster 25.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.0 - from the file “Filter Gallery.8bf”
Pointillize 25.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.0 - from the file “PBM.8bi”
Portraiture 3 3.5.2.3 - from the file “Portraiture3.8bf”
Poster Edges 25.0 - from the file “Filter Gallery.8bf”
Radial Blur 25.0 - from the file “Standard MultiPlugin.8bf”
Radiance 25.0 - from the file “Radiance.8bi”
Radiant Photo 1.0.0.1 - from the file “RadiantPS.8bf”
Range 25.0 - from the file “statistics.8ba”
Realgrain 2.0.1.3 - from the file “Realgrain64.8bf”
Render Color Lookup Grid 25.0 - from the file “Export3DLUT.8be”
Reticulation 25.0 - from the file “Filter Gallery.8bf”
Ripple 25.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.0 - from the file “Filter Gallery.8bf”
Sapphire NO VERSION - from the file “S_Effect.8BF”
Save for Web 25.0 - from the file “Save for Web.8be”
ScriptingSupport 25.0 - from the file “ScriptingSupport.8li”
ShadowsFilter 5.0.1.61 - from the file “Shadows.8bf”
Sharpener Pro 3: (1) RAW Presharpener 5.0.1.61 - from the file “SHP3RPS.8bf”
Sharpener Pro 3: (2) Output Sharpener 5.0.1.61 - from the file “SHP3OS.8bf”
Shear 25.0 - from the file “Standard MultiPlugin.8bf”
Silver Efex Pro 2 5.0.1.61 - from the file “Silver Efex Pro 2.8bf”
Simplify 10.0 - from the file “tltopazsimplifyps_x64.8bf”
Sketch 23.5.3471.19641 - from the file “Sketch_64.8bf”
Skewness 25.0 - from the file “statistics.8ba”
SkinFilter 5.0.1.61 - from the file “Skin.8bf”
SkyFilter 5.0.1.61 - from the file “Sky.8bf”
Smart Blur 25.0 - from the file “Standard MultiPlugin.8bf”
Smart Photo Editor 1, 12, 1, 0 - from the file “PSFilterSPELauncher64.8bf”
Smudge Stick 25.0 - from the file “Filter Gallery.8bf”
Snap Art 4 4.1.0 - from the file “Alien Skin Snap Art 4 Photoshop x64.8bf”
Solarize 25.0 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.0 - from the file “Filter Gallery.8bf”
Spherize 25.0 - from the file “Standard MultiPlugin.8bf”
Sponge 25.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.0 - from the file “Filter Gallery.8bf”
Stained Glass 25.0 - from the file “Filter Gallery.8bf”
Stamp 25.0 - from the file “Filter Gallery.8bf”
Standard Deviation 25.0 - from the file “statistics.8ba”
StrongNoiseFilter 5.0.1.61 - from the file “StrongNoise.8bf”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 25.0 - from the file “Filter Gallery.8bf”
Summation 25.0 - from the file “statistics.8ba”
Targa 25.0 - from the file “Standard MultiPlugin.8bf”
Texture Effects 10.0 - from the file “tstextureeffectsps_x64.8bf”
Texturizer 25.0 - from the file “Filter Gallery.8bf”
Tiles 25.0 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
Topaz Adjust AI 18.0 - from the file “tltopazadjustaips_x64.8bf”
Topaz B&W Effects 2 10.0 - from the file “tlbw2ps_x64.8bf”
Topaz Clarity 10.0 - from the file “tlclarityps_x64.8bf”
Topaz Clean 3 10.0 - from the file “tlclean3ps_x64.8bf”
Topaz DeJpeg 4 10.0 - from the file “tldejpeg4ps_x64.8bf”
Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Detail 3 10.0 - from the file “tldetail3ps_x64.8bf”
Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.8li”
Topaz Glow 2 10.0 - from the file “tlglow2ps_x64.8bf”
Topaz Impression 2 10.0 - from the file “tlimpression2ps_x64.8bf”
Topaz InFocus 10.0 - from the file “tlinfocusps_x64.8bf”
Topaz Lens Effects 10.0 - from the file “tllenseffectsps_x64.8bf”
Topaz Mask AI 18.0 - from the file “tltopazmaskaips_x64.8bf”
Topaz Mask AI Automation 10.0 - from the file “MaskAIAutomation.8li”
Topaz Photo AI Beta NO VERSION - from the file “TopazPhotoAIBETA.8bf”
Topaz Photo AI Beta NO VERSION - from the file “TopazPhotoAIBETAAutomate.8bi”
Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.8bi”
Topaz ReMask 5 10.0 - from the file “tlremask5ps_x64.8bf”
Topaz ReStyle 10.0 - from the file “tlrestyleps_x64.8bf”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Topaz Simplify 4 10.0 - from the file “tlsimplify4ps_x64.8bf”
Topaz Star Effects 10.0 - from the file “tlstareffectsps_x64.8bf”
Topaz Studio 10.0 - from the file “tltopazstudiops_x64.8bf”
Topaz Studio 2 18.0 - from the file “tltopazstudio2ps_x64.8bf”
Topaz Texture Effects 2 10.0 - from the file “tltextureeffects2ps_x64.8bf”
Torn Edges 25.0 - from the file “Filter Gallery.8bf”
TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.8bf”
TPAIApplyImageDataFilterBeta NO VERSION - from the file “TopazPhotoAIBETAApply.8bf”
TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.8bf”
TPAIGatherImageDataFilterBeta NO VERSION - from the file “TopazPhotoAIBETAGather.8bf”
Twirl 25.0 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.0 - from the file “Filter Gallery.8bf”
Vanishing Point 25.0 - from the file “VanishingPoint.8bf”
Variance 25.0 - from the file “statistics.8ba”
Viveza 2 5.0.1.61 - from the file “Viveza2.8bf”
Water Paper 25.0 - from the file “Filter Gallery.8bf”
Watercolor 25.0 - from the file “Filter Gallery.8bf”
Wave 25.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.0 - from the file “WIASupport.8li”
Wind 25.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.0 - from the file “WBMP.8bi”
ZigZag 25.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

Embed Watermark 4.2.20.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\Digimarc\DigiSign.8bf”
Read Watermark 4.2.20.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\Digimarc\DigiRead.8bf”
Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAI.8bf”

Duplicate and Disabled plugins:

DxO FilmPack 5 NO VERSION - from the file “PhotoshopPlugin-filter64dfpv5.8bf”
Imagenomic Plug-in Console 1.7.0.0 - from the file “ImagenomicPluginConsole64.8li”
Noiseware 5.0.3.1 - from the file “Noiseware64.8bf”
Portraiture 3 3.5.2.3 - from the file “Portraiture3.8bf”
Realgrain 2.0.1.3 - from the file “Realgrain64.8bf”
Topaz Adjust AI 10.0 - from the file “tltopazadjustaips_x64.8bf”
Topaz DeNoise AI 10.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Glow 2 10.0 - from the file “tlglow2ps_x64.8bf”
Topaz Photo AI Beta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIBETA.8bf”
Topaz Photo AI Beta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIBETAAutomate.8bi”
Topaz Photo AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIAutomate.8bi”
Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.8bf”
Topaz Sharpen AI 10.0 - from the file “tltopazsharpenaips_x64.8bf”
Topaz Texture Effects 2 10.0 - from the file “tltextureeffects2ps_x64.8bf”
TPAIApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIApply.8bf”
TPAIApplyImageDataFilterBeta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIBETAApply.8bf”
TPAIGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIGather.8bf”
TPAIGatherImageDataFilterBeta NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIBETAGather.8bf”

Plugins that failed to load:

Perfect Exposure NO VERSION - - from the file “C:\Program Files\Common Files\Adobe\Plug-Ins\CC\Athentech\Perfect Exposure Plugin\PCPlugin.8bf”
Perfect Exposure NO VERSION - - from the file “C:\Program Files\Common Files\Adobe\Plug-Ins\CC\Athentech\Perfect Eyes Plugin\PCPlugin.8bf”


Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.0.0.37 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.0.0\"
CDO: 1.141.0
CmdN: 1.18.32
CDP: 1.165.0
Loaded at: 91 ms - launch time impact: 65 ms
ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 12829 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
StockSolo – Stock Photo Search (Prepared) 2.0.7.0 - from the file "Plugin Marketplace"
Free Stock Search 2 (Prepared) 2.0.3.0 - from the file "Plugin Marketplace"
PixelSquid (Prepared) 1.0.6.0 - from the file "Plugin Marketplace"
TK Gen Fill (Prepared) 1.4.0.0 - from the file "Plugin Marketplace"
PiXimperfect Compositing (Prepared) 1.2.5.0 - from the file "Plugin Marketplace"
Content Credentials (Loaded) 0.39.8.0 - from the file "Required Folder"
Loaded at: 11766 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"
Loaded at: 12830 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 1.29.26.0 - from the file "Required Folder"
Loaded at: 12831 ms - launch time impact: 0 ms
Photoshop UXP Export-As (Prepared) 5.8.30.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.3.0.0 - from the file "Required Folder"
Loaded at: 12833 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.3.4.0 - from the file "Required Folder"
Loaded at: 12834 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 11768 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 11769 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2307.79.0.34 - from the file "Required Folder"
Loaded at: 12836 ms - launch time impact: 17 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 8 ms - entries: 46

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
ON1 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Jigsaw Puzzle Creator (Free) 1.0.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Jigsaw Puzzle Creator (Free)\index.html”
Skin Beauty Retouch Free 1.3.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\SkinBeautyRetouch.Free\index.html”
Luminosity Masks 1.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.freemasksbenz.ext\index.html”
StockSolo 1.2.6 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.stocksolo.STOCKSOLO\index.html”
RealLookLongShadow 1.2.0 - from the file “C:\Users\Robyn\AppData\Roaming\Adobe\CEP\extensions\com.YanovDI.RealLookLongShadow.1.2\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
Interactive Blender Panel 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Interactive Blender Panel\index.html”
Free Stock Search 1.5.6 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\freeStockSearch\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Nov 24, 2023 Nov 24, 2023

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Hey, @Fotomaker01RA. I'll add what I have to help you figure this out.

  

Thanks for sharing the System info. I understand there are some setbacks with updating the GPU drivers. You're working with Radeon 6800XT with 17-month-old drivers. Try updating the GPU drivers to the most recent (recommended) version of drivers & it should help.

  

Also, there are a bunch of 3rd party plugins set up with Photoshop. Try holding down the Shift key when you launch Photoshop to skip loading plugins & check if the issue exists.

  

Let me know how it goes. Thanks!
Sameer K

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Engaged ,
Nov 24, 2023 Nov 24, 2023

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Hi Sameer,  1st thanks for your note!

 

Yeah I tried early last week (before I ran the Adobe CC update on Thurs.) to download/install the latest available AMD driver for my processor. But, as noted above, it rejected after an install attempt and said it wouldn't install due to conflicts with Windows. This week, a Windows update ran on my year old PC. So I figured I'd try the AMD update process again (after creating a Restore Pt.). No luck. It just won't let me update my AMD driver due to something in Win 11 that's blocking it from doing so...

 

I rely on using my variety of plugins (daily). If I follow the procedure you suggested to Shift + launch Ps, will it do anything to permanently detonate/destroy use of  my plugins?

 

I can't afford to have any damage happen to any of my plugins such that they wouldn't automatically load whenever I launch Ps. Besides paying a fortune for them over the years, some would never (ever ever - to quote Taylor Swift) install again; they're legacy and no longer offered and/or the validation services for them have gone out of biz and it would be impossible for me to re-load and re-validate them again (it happened to 3 of my faves when I got this new PC in Jy 2022). I need to be very sure I wouldn't end up in that boat of losing plugins (Adobe or 3rd party) or I'd be sunk. Thx again!

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New Here ,
Dec 10, 2023 Dec 10, 2023

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Dec 10 2023 - I'm having the exact same problems and its driving me nuts! Every single time I open a PNG and try to clean up a region with the remove tool, Photoshop freezes up first, shows a prompt with a link to unrelted solutions and if I click out of the floating prompt it crashes my work. It all started happening when I did the 2024 November update. 

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Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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Same here, very frustruating! 

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