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PS 2024 Error : Couldn't generate your prompt due to connection issues. Please check your internet

Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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when I want to use generative fill I get this error, I mention that I have a good internet connection, I restarted the program but this error still persists. What would be the solution?

 

janee_0-1705241955840.jpeg

 

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Adobe
Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Had this problem today and disabling windows defender and firewall solved the issue

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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Mine too, already watch youtube tutorials still not working, someone from adobe explain this

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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hello, I found a solution on ytb, in which you have to disable the firewall, but it doesn't seem like a good idea to me..... I hope we will have an official answer as soon as possible from

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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Is it safe to disable the firewall @Sandro5E57 ? 

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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yeah @Mihai314167571stk we needed to disable the public firewall which is not a good idea, it feels like we are not on a paid subscriber

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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Why do we need to disable WINDOWS DEFENDER PUBLIC NETWORK (FIREWALL) to access the generative fill on Photoshop?

It is not recommended as it may cause vulnerability to the computer.

Can someone Explain to me if it's safe?

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Community Beginner ,
Sep 28, 2023 Sep 28, 2023

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I don't know what happened, it's been days since I used Photoshop  and the generative feature always fails to deliver it always says "Couldn't generate your prompt due to connection issues. Please check your internet connection" I already disabled the firewall, and watched a YouTube

Screenshot 2023-09-28 223225.png

tutorial still not responding. Can someone help me?

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New Here ,
Oct 17, 2023 Oct 17, 2023

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Windows defender Firewall have a option fot Allow app, you can add Photoshop ther that will fix the problem.

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New Here ,
Nov 27, 2023 Nov 27, 2023

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i removed all WIndows Firewall Rules corresponding to Adobe and Creative Cloud. After restart PC prompts are working. 

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New Here ,
Jan 06, 2024 Jan 06, 2024

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when I want to use generative fill I get this error, I mention that I have a good internet connection, I restarted the program but this error still persists. What would be the solution?

 

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New Here ,
Jul 05, 2024 Jul 05, 2024

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When I turned off the firewall, the error was resolved.

 

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New Here ,
Jan 14, 2024 Jan 14, 2024

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Still have the same issue. Disabling public firewall doesn't work...

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New Here ,
Jul 05, 2024 Jul 05, 2024

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When I turned off the firewall, the error was resolved.

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