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PS 22.1 Merging and Saving "Could not complete your request because of a program error."

Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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I cannot save and I cannot merge layers.

I did my work around of making all layers unseen and with BG selected I was able to SAVE AS. But that's it. I can't merge layers, merge down, merge visible or merge group. It all gives the exact same error message:  "Could not complete your request because of a program error."

This started happening after I updated, out of 3 photos the issue is only on 1. The 1 photo with the issue has 5 layers. 1 locked BG layer, 1 duplicate of BG, 3 imported layers with masks on each of them.

Is this what corruption looks like???

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Adobe
Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Exact same issue, I been in chat with ADOBE several times no fix

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Well that's a bummer. What are they saying it is and when will it be fixed?

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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I installed Big Sur and it started right after that. They have deleted my preferences, Disabled use graphics card under performance. Ask me a ton of questions but have not come up with an answer as of yet. 

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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I came here in hopes that someone found a solution. 

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New Here ,
Dec 21, 2020 Dec 21, 2020

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I've been having same problem, few ways I have got around it is to open a blank new project the same size then drag everything from the currupt project to the blank one, another way is to merge the layers in the folder individually one by one by right hand clicking the layer then merge down.. sometimes both of these ways fail too ... Been having this issue for about a week now also with the scrubby zoom on the effected projects.

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New Here ,
Dec 16, 2020 Dec 16, 2020

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I have the EXACT same problem

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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UPDATING:
On that same photo having the issues, I now can't use spot heal because it gives the same  "Could not complete your request because of a program error."message.

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Community Beginner ,
Dec 16, 2020 Dec 16, 2020

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Don't know if this will help anyone else but I seem to be fixed.

 

Mac OS 11 

I was on 22.1 version and rolled back to 22.01 and everything seems to be working as expected. 

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Community Beginner ,
Dec 29, 2020 Dec 29, 2020

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Rollback worked for me too. 

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Explorer ,
Jan 01, 2021 Jan 01, 2021

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Same problem with several actions. They get stuck on "Merge Layers". Will roll back now, but that cannot be the permanent solution.

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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How do we roll back?

 

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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If you subscribe to creative cloud you can find the older version in there. 

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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I am having the same problem. I have lost a LOT of art. Ever since 22.1.....

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Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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How do I roll back?

 

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Hi Gitoa! I just had someone from Adobe help me with this. You need to open the Creative Cloud that is downloaded to your computer. You will click on the three dots in front of PS. Click "Other Versions" and it will give you older versions. He told me to download v21.2.4. It fixed my problem. Just make sure that's the version you open. 

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New Here ,
Jan 04, 2021 Jan 04, 2021

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I've started having the exact "program error" same issue with PS 22.1. Never had this issue in the past.

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Community Beginner ,
Jan 05, 2021 Jan 05, 2021

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Same problem here. I also can not save my files........ 

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New Here ,
Jan 06, 2021 Jan 06, 2021

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I figured out why this seems to be happening and also for myself found a temporary solution that stops this happening everytime, the problem with the error seems to be anything from any layer thats outside of your project area, so example I have a 2000 x 2000 pixel canvas and layer 1 my image is actually sticking out the edges of it, say its 2000 by 4000.. the error is Photoshop seems to have a problem reading the information outside the project area, EVERYTIME I have cropped my project select the entire project area in my case 2000 x 2000 so im not losing information within the visible area.. I can save the project and I get no error messages, I have tested this about 10 times and it definately seems like the problem and temp solution. hope this helps 😄

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New Here ,
Jan 06, 2021 Jan 06, 2021

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I am getting the same error. Unfortunately the fix mentioned of cropping to the isivle area only did not work 😞

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Explorer ,
Jan 07, 2021 Jan 07, 2021

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Thanks, this worked for me.

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Community Beginner ,
Jan 07, 2021 Jan 07, 2021

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Just to report back, my roll back to 22.01 still working perfectly. I'll just wait a while to update to the newest when they get his bug fixed.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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I have been tearing my hair out with this issues as I have done compicated layering and not been able to merge or even save the image I have been working on.  I figured out which layer was the issue, turned it off and saved the psd. then uninstalled 22.1 and opened the file switched on the layer and could now merge and save.  Halleluja!..didn't loose all that editing time, but wasted lots trying to figure out the solution. 

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New Here ,
Mar 26, 2023 Mar 26, 2023

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APPLY A CROP TO YOUR IMAGE.....

Same issue, unable to merge a group. Using Macbook Pro, OSX 11.5.2, and PS 24.3. 

I rolled back to PS 24.2, had no luck. 

Someone below mentioned problems if any layers are outside of canvas size/boundary. A quick application of crop tool at canvas size fixed my issue.

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Explorer ,
Apr 25, 2024 Apr 25, 2024

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LATEST

The problem is still here even year 2024 in PS 25.7 (25.7.0 20240415.r.504 130b225 arm64). 

As an alternative workaround (instead of trimming) you can wrap the group into the another group, then call Merge operation on that newly-created wrapper group.

 

And if someont from the Adobe interested, here is a error stack gathered with the diagnostics tool mentioned in the help article linked from the error dialog (https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html).

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.7.0 20240415.r.504 130b225 - arm
0	address: 0x104288ee8	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '0   Adobe Photoshop 2024                0x0000000104288f04 Adobe Photoshop 2024 + 233220'
1	address: 0x104256394	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '1   Adobe Photoshop 2024                0x0000000104256394 Adobe Photoshop 2024 + 25492'
2	address: 0x106b0f590	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '2   Adobe Photoshop 2024                0x0000000106b0f590 Adobe Photoshop 2024 + 42726800'
3	address: 0x106b0da78	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '3   Adobe Photoshop 2024                0x0000000106b0da78 Adobe Photoshop 2024 + 42719864'
4	address: 0x106b0ddd4	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '4   Adobe Photoshop 2024                0x0000000106b0ddd4 Adobe Photoshop 2024 + 42720724'
5	address: 0x106b0dd14	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '5   Adobe Photoshop 2024                0x0000000106b0dd14 Adobe Photoshop 2024 + 42720532'
6	address: 0x106b11528	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '6   Adobe Photoshop 2024                0x0000000106b11528 Adobe Photoshop 2024 + 42734888'
7	address: 0x106b117e4	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '7   Adobe Photoshop 2024                0x0000000106b117e4 Adobe Photoshop 2024 + 42735588'
8	address: 0x106b1186c	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '8   Adobe Photoshop 2024                0x0000000106b1186c Adobe Photoshop 2024 + 42735724'
9	address: 0x10644c564	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '9   Adobe Photoshop 2024                0x000000010644c564 Adobe Photoshop 2024 + 35636580'
10	address: 0x106390810	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '10  Adobe Photoshop 2024                0x0000000106390810 Adobe Photoshop 2024 + 34867216'
11	address: 0x10637bb30	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '11  Adobe Photoshop 2024                0x000000010637bb30 Adobe Photoshop 2024 + 34782000'
12	address: 0x10613d654	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '12  Adobe Photoshop 2024                0x000000010613d654 Adobe Photoshop 2024 + 32429652'
13	address: 0x10613dcc4	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '13  Adobe Photoshop 2024                0x000000010613dcc4 Adobe Photoshop 2024 + 32431300'
14	address: 0x106375940	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '14  Adobe Photoshop 2024                0x0000000106375940 Adobe Photoshop 2024 + 34756928'
15	address: 0x105e67d48	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '15  Adobe Photoshop 2024                0x0000000105e67d48 Adobe Photoshop 2024 + 29457736'
16	address: 0x106a2212c	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '16  Adobe Photoshop 2024                0x0000000106a2212c Adobe Photoshop 2024 + 41754924'
17	address: 0x106a704d0	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '17  Adobe Photoshop 2024                0x0000000106a704d0 Adobe Photoshop 2024 + 42075344'
18	address: 0x106a76b34	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '18  Adobe Photoshop 2024                0x0000000106a76b34 Adobe Photoshop 2024 + 42101556'
19	address: 0x108caac54	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '19  Adobe Photoshop 2024                0x0000000108caac54 Adobe Photoshop 2024 + 77966420'
20	address: 0x108caab90	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '20  Adobe Photoshop 2024                0x0000000108caab90 Adobe Photoshop 2024 + 77966224'
21	address: 0x106116bb8	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '21  Adobe Photoshop 2024                0x0000000106116bb8 Adobe Photoshop 2024 + 32271288'
22	address: 0x108c32604	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '22  Adobe Photoshop 2024                0x0000000108c32604 Adobe Photoshop 2024 + 77473284'
23	address: 0x106b25834	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '23  Adobe Photoshop 2024                0x0000000106b25834 Adobe Photoshop 2024 + 42817588'
24	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '24  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
25	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '25  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
26	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '26  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
27	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '27  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
28	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '28  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
29	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '29  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
30	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '30  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
31	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '31  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
32	address: 0x106b25734	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '32  Adobe Photoshop 2024                0x0000000106b25734 Adobe Photoshop 2024 + 42817332'
33	address: 0x106b323c0	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '33  Adobe Photoshop 2024                0x0000000106b323c0 Adobe Photoshop 2024 + 42869696'
34	address: 0x1096acd30	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '34  Adobe Photoshop 2024                0x00000001096acd30 Adobe Photoshop 2024 + 88460592'
35	address: 0x106af909c	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '35  Adobe Photoshop 2024                0x0000000106af909c Adobe Photoshop 2024 + 42635420'
36	address: 0x10649f674	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '36  Adobe Photoshop 2024                0x000000010649f674 Adobe Photoshop 2024 + 35976820'
37	address: 0x106af7050	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '37  Adobe Photoshop 2024                0x0000000106af7050 Adobe Photoshop 2024 + 42627152'
38	address: 0x106aad320	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '38  Adobe Photoshop 2024                0x0000000106aad320 Adobe Photoshop 2024 + 42324768'
39	address: 0x106aae63c	base: 0x104250000	module name: 'Adobe Photoshop 2024'	symbol info: '39  Adobe Photoshop 2024                0x0000000106aae63c Adobe Photoshop 2024 + 42329660'

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