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PS 23 not available?

Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Hi all, I've been eagerly awaiting Photoshop 23 on Windows 10, but Creative Cloud does not show that it's available as an update. I have downloaded and run PS 23 as a beta app, and that seems to work, but I'm not being offered the release version.

 

I checked my system requirements and as far as I can tell, my machine meets those requirements. How can I tell what's going?

 

11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (8 CPUs), ~2.8GHz

Card name: Intel(R) Iris(R) Xe Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) Iris(R) Xe Graphics Family
Display Memory: 8217 MB
Dedicated Memory: 128 MB
Shared Memory: 8089 MB

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correct answers 1 Correct answer

Community Beginner , Oct 29, 2021 Oct 29, 2021
Hey all, here's an update on my problem for those who may be having the same issue: Turns out my system IS compatible with PS 23. The reason Creative Cloud wasn't showing me that the updates were available is because I had a VPN running. When I turned off the VPN and restarted Creative Cloud, sure enough I saw the notifications to update, which I have done. I now have the latest and greatest Photoshop, Lightroom, etc.

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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Hi

Take a look here to see if it helps, you should uninstall the beta version first

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

Also you don't have a dedicated GPU.

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Thanks. I went through all of the steps in the page you linked to. Also, I installed the beta, but still no update option in Creative Cloud.

 

I don't think I should need a dedicatd GPU for PS 23. The system requirements for PS 22.5 are below, and that version works just fine on my PC. I think the problem is likely something else, but I can't figure it out.

 

Applicable for October 2020 release (version 22.0) and later

Source: https://helpx.adobe.com/in/photoshop/system-requirements/2021.html

  • GPU with DirectX 12 support
  • 2 GB of GPU memory
  • GPU with DirectX 12 support
  • 4 GB of GPU memory for 4k displays and greater

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Sorry, I meant to say that I UNinstalled the beta.

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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Hey all, here's an update on my problem for those who may be having the same issue:

 

Turns out my system IS compatible with PS 23. The reason Creative Cloud wasn't showing me that the updates were available is because I had a VPN running. When I turned off the VPN and restarted Creative Cloud, sure enough I saw the notifications to update, which I have done. I now have the latest and greatest Photoshop, Lightroom, etc.

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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