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PS App is paid for but won't load

Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Hello! So I bought PS last year and it was working fine until I reset my laptop to factory settings, now it says it's installed and the page says it's paid for, but I can't get it to load, update, uninstall or even find the app on my laptop 😕 

 

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Adobe
Community Expert ,
Mar 11, 2024 Mar 11, 2024

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@GlowFYourself did you install and sign in to the Creative Cloud app and install Photoshop from there

https://creativecloud.adobe.com/apps/download/creative-cloud?locale=en

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Thanks for the reply! I downloaded it from the microsoft store, its showing that its installed but wont allow me to click on anything 

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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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Do you have a valid Adobe Creative Cloud subscription

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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I have a progile on there but no subsctiptin, I paid for PS via the MS store 

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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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