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PS Canvas border artifacts

New Here ,
Aug 11, 2022 Aug 11, 2022

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This is probably a bug, but has anyone been experiencing odd artifacts on the border area of an opened file? This seems to have started since the recent PS updates...including a message that popped up now saying My Graphics processor is incompatible--could this be the issue?

But the artifacts look like this:

 

ps-artifacts.jpg

 

As for the incompatible notice, this is what showed up after a recent update:

 

opengl.jpg

 

Basically, everything above started since the recent update to PS. As for my system, I have a Dell Precision Mobile workstation 7710, everything on the system is updated via Dell for drivers. My graphics is NVidia Quadro M3000M.

 

Anyway, these artifacts are driving me nuts. I tried one thing mentioned in another posting where to check the box next to "Deactivate Native Canvass". That froze PS when opening a file.

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Adobe
Community Expert ,
Aug 11, 2022 Aug 11, 2022

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Graphic card should be good enough. Have you tried to update driver from vendor site as requested in that dialogue?

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Community Beginner ,
May 11, 2023 May 11, 2023

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Same thing.
Photoshop 2023 24.4.1.449
Windows 11 Pro 22H2 22621.1702
Intel UHD Graphics 610

Photoshop canvas border artifacts.png

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LEGEND ,
May 11, 2023 May 11, 2023

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If you disable GPU, do the artifacts disappear?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
May 11, 2023 May 11, 2023

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If you disable GPU, do the artifacts disappear?


By @TheDigitalDog

 

Yes

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LEGEND ,
May 11, 2023 May 11, 2023

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If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products. Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.


Also see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If the GPU and display profile isn't causing the problem, see:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
May 11, 2023 May 11, 2023

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The latest Intel Graphics Driver 31.0.101.2121 for 7th-10th Gen Processor is installed, no third party utilities are used.

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Community Expert ,
May 11, 2023 May 11, 2023

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Have you checked to see if Dell has an updated driver?

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Community Beginner ,
May 11, 2023 May 11, 2023

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Why Dell? I have a MSI motherboard on Intel B360 Chipset, Intel Pentium Gold G5400 processor with integrated UHD Graphics 610.
The latest version is on the Intel website:
https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-window...

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Community Expert ,
May 11, 2023 May 11, 2023

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quote

...Why Dell? ...

...I have a Dell Precision Mobile workstation 7710...


By @LHClub

 

Because Dell computers often have modified drivers specific to their builds.

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Community Beginner ,
May 11, 2023 May 11, 2023

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quote
quote

...Why Dell? ...

...I have a Dell Precision Mobile workstation 7710...

By @Peru Bob

 

You quoted different authors )

 

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Community Expert ,
May 12, 2023 May 12, 2023

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LATEST
quote

You quoted different authors )

 

By @LHClub

 

So I did. Oops. img0370.gif

Sorry, I didn't notice that you are not the OP in this thread.

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