PS CC 2017 cintiq pen stops working when drawing

[bellevue scott]

Not sure if this is a PS issue, a MAC issue, or a Wacom issue. But here goes. This issue was happening with PS 2015.5, upgraded to PS CC 2017 with my cloud subscription and it keeps happening. Always when drawing, the pen will just stop working. I have to reboot the machine. It's as iff using the pencil tool freezes the pen. The only thing I can do is reboot.

Here's my setup:

Mac Pro (Late 2013) Sierra 10.12.2

Proc: 3.5Ghz 6-Core Intel Xeon E5

Memory: 64 GB 1866 Mhz DDR3

Graphics: AMD Firepro D700 6144 MB

Storage: 1TB Flash

Driver: WacomTablet_6.3.19-10

Monitor1: Wacom Cintiq 27QHD (2560x1440)

Monitor2: NEC PA271W (2560x1440) (firmware PA271W Ver.1.01.06)

[bellevue scott · Accepted solution]

call on 1-11-2017 - got through to Wacom support. They know they have issues. driver 6.3.20 does not fix the issue with pen disappearing. I asked the engineer to check the release notes and he confirmed that this does not fix the issue. At first he told me to install this driver and that it should fix the issue, but after I asked him to review the release notes, which are not available online, he confirmed that this does not fix the issue and they are working on a new driver.

[Metallion666]

Hey Scott does you pen stop working entirely or only in Adobe programs? I'm having similar issues, but my pen stops working completely. It won't move my mouse anywhere.