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PS Crash after "File Info..."

New Here ,
Apr 04, 2023 Apr 04, 2023

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I am running Photoshop 2023 v.24.3.0 with Ventura 13.2.1. For the past month, every time I click on "File>File Info..." the application crashes at around 3 seconds. I've addressed this with Adobe but have not heard any response. Plus, there is no similar report on the community pages. Can anyone help me?

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hi @Peter29243267f24r sorry to hear this.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,
Cory

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