• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PS Crashes on opening Lr photo import menu

Community Beginner ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

Hi Everyone,

 

Yesterday my PS 2022 crashed when I tried to import Lr photos directly from PS using the left pane menu on home space. 

It freezes and doesn't react to any click but didn't generate a crash report, so I do not have any. However to close it I had to force quitting using Opt+Cmd+Esc. 

I uninstalled it through Creative Cloud, installed again but it still opens where it hang! 

Do you know what causes the issue and how to solve it?

 

PS Crash Lr import.png

TOPICS
macOS

Views

82

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 13, 2022 Jul 13, 2022

Hi @McDa sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank

...

Votes

Translate

Translate
Adobe
Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

Hi @McDa sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

LATEST

Hi Cory,

 

It did help, thank you!

Magda

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines