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Hi Everyone,
Yesterday my PS 2022 crashed when I tried to import Lr photos directly from PS using the left pane menu on home space.
It freezes and doesn't react to any click but didn't generate a crash report, so I do not have any. However to close it I had to force quitting using Opt+Cmd+Esc.
I uninstalled it through Creative Cloud, installed again but it still opens where it hang!
Do you know what causes the issue and how to solve it?
Hi @McDa sorry to hear this.
Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Thank
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Hi @McDa sorry to hear this.
Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Thank you,
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Hi Cory,
It did help, thank you!
Magda