PS Crashes on opening Lr photo import menu

Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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Hi Everyone,

 

Yesterday my PS 2022 crashed when I tried to import Lr photos directly from PS using the left pane menu on home space. 

It freezes and doesn't react to any click but didn't generate a crash report, so I do not have any. However to close it I had to force quitting using Opt+Cmd+Esc. 

I uninstalled it through Creative Cloud, installed again but it still opens where it hang! 

Do you know what causes the issue and how to solve it?

 

PS Crash Lr import.png

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correct answers 1 Correct answer

Adobe Employee , Jul 13, 2022 Jul 13, 2022

Hi @McDa sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank

...

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi @McDa sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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Hi Cory,

 

It did help, thank you!

Magda

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